Edwin Morales
Milwaukee,WI
Summary
Skilled Server with a proven track record at Belair Cantina and Blue Water Bistro, adept in enhancing customer satisfaction through exceptional service and hospitality expertise. Leveraged strong multitasking abilities and memory retention to elevate guest experiences, even during peak times. Expert in safe food handling and suggestive selling, consistently contributing to positive dining environments and sales growth.
Overview
14
14
years of professional experience
Work History
Server
Belair Cantina
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Blue Water Bistro
05.2010 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
HSD -
Waukesha North High School
Waukesha, WI06.2007
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Sales expertise
- Food safety understanding
- Sales Techniques
- Suggestive Selling
Languages
Spanish
Native or Bilingual
Timeline
Server
Belair Cantina
08.2024 - Current
Server
Blue Water Bistro
05.2010 - 07.2022
HSD -
Waukesha North High School
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