Edwin Osorio
Haverhill,MA
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
Federal Express
05.2011 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with customer and couriers, resulting in improve on-time delivery service and improved quality.
- Trained and guided team members to maintain high productivity and performance metrics.
Dispatcher
Federal Express
06.2009 - 05.2011
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Directed dispatching, routing, and tracking of 55 fleet vehicles.
Courier
Federal Express
04.2002 - 06.2009
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
Education
Associate of Applied Science - Flight Operations
Daniel Webster College
Nashua, NH05.2005
Skills
- Performance Reporting
- Cost Reduction
- Customer Service
- Process Improvement
- Policies and Procedures Implementation
- Schedule Oversight
- Route structure
- Planning and Implementation
- Problem-Solving
Certification
- Certified QDM Expert, FedEx - 2022
- Licensed FAA Part 107 Drone Pilot - 2024
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Federal Express
05.2011 - Current
Dispatcher
Federal Express
06.2009 - 05.2011
Courier
Federal Express
04.2002 - 06.2009
Associate of Applied Science - Flight Operations
Daniel Webster College
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