Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edwin Santos

Englishtown

Summary

Dynamic professional with a proven track record in customer service and relationship building, honed across roles from Sales Associate at Target Corporation to Licensed Real Estate Agent. Excelled in enhancing client satisfaction and boosting sales through exceptional service and effective time management. Skilled in problem-solving and communication, consistently achieving high levels of customer loyalty and repeat business.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

22
22
years of professional experience

Work History

Sales Associate

Target Corporation
09.2021 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Representative

Crawford Brothers Farms
04.2016 - 03.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Restaurant Owner

El Sitio Borinquen
03.2010 - 09.2012
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.

Licensed Real Estate Agent

Lionhead Realty
03.2007 - 09.2009
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
  • Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
  • Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
  • Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Compared recently sold area properties to determine competitive market prices.
  • Prepared all necessary documents related to real estate transactions, ensuring compliance with legal requirements and industry standards.
  • Negotiated favorable contract terms for clients by leveraging market knowledge and strong interpersonal skills.

Licensed Real Estate Agent

LImestone Properties
03.2001 - 09.2005
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
  • Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
  • Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
  • Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
  • Implemented effective time management strategies to balance multiple transactions concurrently, resulting in increased productivity and client satisfaction.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Provided ongoing guidance and support to clients during the post-closing period, ensuring their transition into homeownership was seamless.
  • Compared recently sold area properties to determine competitive market prices.
  • Managed transaction timelines to ensure deadlines were met and deals closed on time, leading to satisfied clients and repeat business.

Education

No Degree - Small Business Mngmt.

Nassau Community College
Garden City, NY

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Exceptional customer service
  • Goal oriented
  • Problem-solving
  • Relationship building
  • Outgoing personality
  • Verbal/written communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Portuguese
Limited Working

Timeline

Sales Associate

Target Corporation
09.2021 - 10.2022

Sales Representative

Crawford Brothers Farms
04.2016 - 03.2020

Restaurant Owner

El Sitio Borinquen
03.2010 - 09.2012

Licensed Real Estate Agent

Lionhead Realty
03.2007 - 09.2009

Licensed Real Estate Agent

LImestone Properties
03.2001 - 09.2005

No Degree - Small Business Mngmt.

Nassau Community College
Edwin Santos