Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Zona H
03.2019 - 07.2023
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Led and directed team members on effective methods, operations, and procedures.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Customer Service Cashier
US Sportswear Co
01.2015 - 08.2018
Resolved customer complaints and maintained clean and tidy checkout area.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Met customer service goals and exceeded customer expectations.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.