Edwin Watkins
Ithaca,MI
Summary
Driven Sales Associate with proven track record at Beacon and Bridge, excelling in customer service and upselling techniques. Leveraged excellent people skills and problem-solving abilities to enhance customer satisfaction and boost sales. Skilled in cash handling and client service, consistently building lasting relationships and encouraging repeat business. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
Sales Associate
Beacon and Bridge
04.2014 - 07.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Breckenridge High School
Breckenridge, MI05.2012
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Outgoing Personality
- Cash Handling
- Verbal/written communication
- Stocking and Receiving
- Client Service
- Product Sales
- Upselling
- Cleaning techniques
- Guest Relations
- Display Setup
Timeline
Sales Associate
Beacon and Bridge
04.2014 - 07.2024
High School Diploma -
Breckenridge High School
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