Edwina Hardaway
Vallejo,CA
Summary
Dependable public safety dispatcher with expertise in radio communications and multitasking. Proven ability to coordinate emergency responses and remain calm under pressure to ensure timely assistance.
Overview
1
1
Certification
12
12
years of professional experience
Work History
911 Public Safety Dispatcher
City and County of San Francisco
02.2014 - Current
- Coordinated emergency response efforts among SF public safety agencies to ensure timely assistance.
- Monitored multiple communication channels, accurately relaying critical information to first responders.
- Utilized dispatch software to track units and manage incident reports efficiently.
- Conducted thorough assessments of incoming calls, prioritizing emergencies based on urgency and severity.
- Collaborated with outside public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.i
Education
High School Diploma -
Bridgemont High School
San Francisco, CASkills
- Radio communications
- Memory retention
- Teamwork
- Prioritizing situations
- Attention to detail
- Listening skills
- Dependable and responsible
- Multitasking
- Highly effective communication
Certification
- EMD
- EFD
- CPR
- POST
Timeline
911 Public Safety Dispatcher
City and County of San Francisco
02.2014 - Current
High School Diploma -
Bridgemont High School