Edyta Stolarz
Township Of Washington
Summary
Results-oriented banking professional with a strong background in branch operations and compliance. Expertise in enhancing customer service and driving operational efficiency. Aiming to leverage skills in a Division Operations Manager role to support organizational success and elevate customer satisfaction.
Overview
11
11
years of professional experience
Work History
Branch Operations Lead
JP Morgan & Chase
Hackensack, NJ
11.2025 - Current
- Managed branch operational efficiency through oversight of control tasks across daily, weekly, monthly, semi-annual, and annual reviews, ensuring compliance and quality standards.
- Supported team development and operational excellence by training staff on bank policies, procedures, and regulatory requirements, enhancing knowledge and adherence.
- Enhanced customer satisfaction by delivering exceptional service and resolving inquiries promptly and effectively, fostering positive client relationships.
Associate Banker
JPMorgan & Chase
Hackensack, NJ
11.2020 - 11.2025
- Cultivated client relationships by providing tailored banking solutions through referrals, increasing customer satisfaction.
- Enhanced client engagement by educating clients on digital and self-service tools, improving their banking experience.
- Performed daily transactions accurately and efficiently, ensuring compliance with regulatory standards and internal policies.
- Trained new tellers on operational protocols and customer service standards, fostering a collaborative environment.
Sales Associate / Lead Cashier
Gap, Inc.
Paramus, NJ
08.2018 - 04.2021
- Achieved sales goals through promotion of store credit cards and customer loyalty programs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Trained new cashiers on money verification, checkout procedures, and customer interaction.
- Ensured merchandising standards by stocking and displaying products according to brand guidelines.
English and Math Tutor
Aloha Mind Math
Elmwood Park, NJ
09.2015 - 04.2018
- Enhanced critical thinking abilities in students through engaging math problem-solving activities and discussions.
- Discussed class material with students, facilitating understanding through problem-solving and worksheet review.
- Utilized positive reinforcement techniques to enhance student participation and build confidence in classroom settings.
Education
Bachelor of Science (B.S.) - Criminal Justice
Rutgers University–Newark
Newark, NJ05-2020
Skills
- Leadership Skills
- Operational Efficiency
- Organizational Skills
- Reliability and Punctuality
- Communication and Teamwork
- Customer Relationship Development
HONORS
- Rotary Youth Leadership Award
- Garfield High School Class of 2016 Valedictorian
- The National Society of Collegiate Scholars Recipient
- Rutgers State University Dean's List and Summa Cum Laude
- JPMorgan & Chase Culture Champion
Timeline
Branch Operations Lead
JP Morgan & Chase
11.2025 - Current
Associate Banker
JPMorgan & Chase
11.2020 - 11.2025
Sales Associate / Lead Cashier
Gap, Inc.
08.2018 - 04.2021
English and Math Tutor
Aloha Mind Math
09.2015 - 04.2018
Bachelor of Science (B.S.) - Criminal Justice
Rutgers University–Newark