Laquetta Bowers
Collections Specialist
Dallas,TX
Summary
Highly trained Credit Analyst offering excellent skills in managing issues, updating files and reviewing financial statements. Pursuing a similar position where a well-qualified individual with an understanding of collections is highly sought.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Notary Public
Coachverse LLC
Dallas, TX
01.2021 - Current
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Updated journal with names and dates for permanent record.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Looked for signs of fraud or coercion and refused notarization.
- Administered oath to document signers to obtain affirmation of truth.
- Supported timely and accurate administrative task completion.
- Performed wide-ranging administrative, financial and service-related functions.
- Assisted in proper processing of up to 50 notarial acts daily.
Credit Collections Manager
PFSweb
Allen, TX
04.1997 - 07.2021
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
- Worked with legal resources and recovery teams to manage default issues.
- Conducted investigations of customer accounts and payment histories.
- Adhered to established guidelines to increase profits and collect supplier payments.
- Oversaw daily posting of payments to customer accounts.
- Accessed credit records to evaluate customer credit histories.
- Researched and resolved accounts payable discrepancies.
- Generated and distributed current statements to customers.
- Supervised invoice processing, purchase orders, expense reports, credit memos and 2,500 payment transactions weekly.
- Established procedures for collection of past due amounts.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Created daily and weekly cash reports for accounting management.
- Maintained 100% accuracy in calculating discounts, interest and commissions
- Supervised staff of collectors, monitoring phone calls and letters
Sr. Collections Specialist
PFSweb
Allen, TX
02.2010 - 07.2013
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Researched, analyzed and settled 150 disputes per week.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
- Trained new team members on scripts, company services and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Fraud and Risk Analyst
PFSweb
Allen, TX
01.2010 - 04.2010
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Investigated cases of credit card fraud, which involved upwards of $2,000 per case.
- Led projects and analyzed data to identify opportunities for improvement.
- Maintained energy and enthusiasm in fast-paced environment.
Education
BBA - Business Management
Collin College
Plano, TX 01.2022 - Current
High school diploma -
Dallas High School
08.1992 - 06.1993
Skills
Past due balance management
Analytical reasoning
Advanced computer proficiency (both PC and Mac)
Audits understanding
Exceptional organization
Strong in MS Access and Excel
Superior attention to detail
Expertise in invoice and payment transactions
Ethical approach
Account Reconciliation
Effective communication
Dispute Resolution
Teambuilding
Self-Motivated
Analytical and Critical Thinking
Additional Information
- Awards LEO , June 2014 This award recognizes outstanding proven leadership nominated and voted on by department Vice, President Certifications and Licenses , Texas Notary Public January 2021 to January 2025
Timeline
BBA - Business Management
Collin College
01.2022 - Current
Notary Public
Coachverse LLC
01.2021 - Current
Sr. Collections Specialist
PFSweb
02.2010 - 07.2013
Fraud and Risk Analyst
PFSweb
01.2010 - 04.2010
Credit Collections Manager
PFSweb
04.1997 - 07.2021
High school diploma -
Dallas High School
08.1992 - 06.1993