Summary
Overview
Work History
Education
Skills
License
Timeline
Generic

Eliza Rich

Royse City,TX

Summary

Dynamic professional with a proven track record at GEICO, enhancing customer satisfaction and retention through exceptional customer support and problem-solving skills. Skilled in database maintenance and adept at fostering positive relationships, consistently exceeding service goals. Demonstrates a strong ability to manage accounts and streamline service recommendations, contributing to team success and customer loyalty. Looking forward to continuing my career in insurance.

Overview

7
7
years of professional experience

Work History

Insurance Agent

Browning Insurance
09.2024 - Current
  • Learning multiple company softwares to enhance my abilities of choosing the correct insurance provider and converages that best fits the customer.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Hybrid Service Representative IV

GEICO, Government Employees Insurance
07.2021 - 08.2024


  • Maintained comprehensive knowledge of company services, ensuring accurate information was relayed to customers at all times.
  • Managed high call and chat volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Accepted payments and updated accounts with latest information.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Documented customer interactions and transactions for accurate, up-to-date records.

Digital Personal Shopper

Walmart
03.2020 - 07.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.

Front Desk Receptionist

Best Western Plus Hotel
08.2019 - 02.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.

Front Of House Employee

Branding Iron
10.2017 - 02.2019
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

North Garland High School
Garland
05-2015

Skills

    Customer Support

    Customer Relations

    Database Maintenance

    Organization

    Account Management

    Payment Acceptance

    Service Recommendations

    Data Entry

License

While working at Geico I did receive my Personal Lines Property and Casualty License (License #: 2706880).


Florida: W839234
North Carolina: 20015422
California: 4185927
Kansas: 20015422
North Carolina: 20015422
Iowa: 20015422
California: 4185927
Texas: 2706880
Oklahoma: 3001625411
Florida: W839234
Maryland: 3001731468
South Dakota: 40625248

Timeline

Insurance Agent

Browning Insurance
09.2024 - Current

Hybrid Service Representative IV

GEICO, Government Employees Insurance
07.2021 - 08.2024

Digital Personal Shopper

Walmart
03.2020 - 07.2021

Front Desk Receptionist

Best Western Plus Hotel
08.2019 - 02.2020

Front Of House Employee

Branding Iron
10.2017 - 02.2019

High School Diploma -

North Garland High School

Similar Profiles

CREATE PROFILE
Eliza Rich