Ta-Tanisha Redditta
Essex Junction,VT
Overview
15
15
years of professional experience
1
1
Certification
Work History
Recovery Support Specialist
Collaborative Solutions Corp.
Montpelier, VT
02.2023 - Current
- Provided support to individuals in recovery from substance use disorders
- Facilitated individual and group therapy sessions
- Conducted assessments of clients' needs, abilities, and challenges
- Monitored client progress and adjusted treatment plans as needed
- Maintained accurate documentation of client encounters in an electronic health records system
- Offered emotional support and guidance to clients navigating their recovery journey
- Assisted with discharge planning for clients transitioning out of residential treatment programs.
Acute Residential Counsellor
Howard Center for Human Services
Burlington, VT
03.2023 - 01.2024
- Provided support to individuals in recovery from substance use disorders
- Facilitated individual and group therapy sessions
- Conducted assessments of clients' needs, abilities, and challenges
- Developed treatment plans in accordance with clinical guidelines
- Supported clients by providing resources, referrals, and community linkages
- Maintained accurate documentation of client encounters in an electronic health records system
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
Customer Service Agent
Unifi Aviation, LLC
Atlanta, GA
06.2022 - 04.2023
- Resolved customer complaints quickly and efficiently
- Maintained a high level of customer satisfaction by providing accurate and helpful responses
- Increased customer satisfaction ratings by 80% by effectively answering questions, suggesting solutions, and resolving issues
- Assisted customers with price checks, lifting heavy items, and addressing inquiries
- Adjusted bills and refunded money to resolve service or billing complaints
- Engaged in conversation with customers to understand needs and answer product questions
- Mentored new employees on procedures and policies to maximize team performance.
Volunteer Coordinator
Lupus Alliance of America
Saint Clair Shores, MI
01.2010 - 09.2018
- Supervised and coordinated volunteers
- Spearheaded fundraising efforts.
Medical Assistant
Hoover Urgent Care
Warren, MI
03.2016 - 08.2016
- Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations
- Administered injections, medications, and treatments as directed by the physician
- Assisted medical staff in performing minor surgical procedures
- Answered phones, scheduled appointments, and managed patient flow
- Operated x-ray and electrocardiogram (EKG) equipment to administer diagnostic tests
- Assessed, documented, and monitored vital signs for patients in an outpatient setting.
Education
Medical Assistant Certificate -
Dorsey College
Roseville, MI01.2016
High School Diploma -
Penn Foster High School
Roseville, MI01.2015
Skills
- Microsoft Office Suite
- Excel
- Outlook
Certification
- CPR, AED, and First Aid Certified
- Certified Medical Assistant
Idealjob
Case Manager
Volunteer Experience
- Commission Member, Economic Development Commission, Essex Junction, VT, 02/01/20, 07/01/24, Participated in planning and implementing strategies for local economic development., Collaborated with community leaders and stakeholders to identify and address economic challenges., Assisted in organising events and initiatives to promote economic growth.
- Volunteer, COSA, Essex Community Justice Center, Essex Junction, VT, 02/01/22, Present, Engaged with team members, CJC staff, and core members in conversations., Participated in weekly circles to provide support and accountability for the core member.
- Office Manager, NAACP, Saint Paul, MI, 2004, 2006, Managed office operations and administrative tasks., Coordinated volunteer activities and events., Provided support for community outreach programs.
Timeline
Acute Residential Counsellor
Howard Center for Human Services
03.2023 - 01.2024
Recovery Support Specialist
Collaborative Solutions Corp.
02.2023 - Current
Customer Service Agent
Unifi Aviation, LLC
06.2022 - 04.2023
Medical Assistant
Hoover Urgent Care
03.2016 - 08.2016
Volunteer Coordinator
Lupus Alliance of America
01.2010 - 09.2018
Medical Assistant Certificate -
Dorsey College
High School Diploma -
Penn Foster High School
- CPR, AED, and First Aid Certified
- Certified Medical Assistant