Filevine
Ashley Young
Administrative
San Angelo,TX
Summary
Admin Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Front Desk Associate
Marriott
San Angelo, Texas
07.2017 - 05.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Performed basic daily bookkeeping tasks.
- Entered customer data into room system and updated information when patrons changed rooms.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Asked customers questions to meet special requests.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Personal Injury Paralegal
Webb, Stokes & Sparks
San Angelo, Texas
02.2018 - 04.2021
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Created and implemented policies, work flow processes and work assignments.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Researched state statutes, decisions, legal articles, codes and documents.
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Drafted, signed and certified key legal documents for judicial review.
- Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards.
- Investigated facts and laws to determine causes of action and to prepare cases.
Patient Access Representative
Shannon Medical Center
San Angelo, Texas
03.2009 - 05.2014
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Updated computer system with latest information to keep records current and accurate.
- Trained junior staff on office procedures and regulatory requirements.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma -
Wall High School
Wall, TXNo Degree -
Howard College
San Angelo, TXSkills
Office administration
Time management
Scheduling
Cash Handling
Bookkeeping
Administrative support
Housekeeping
Problem-solving skills
Social perceptiveness
Strategic planning
Event Coordination
Staff Management
Proficient in MS Office
Document filing
Court transcription
Negotiation
Case management
Legal Research
Document preparation
Software
Chartswap
Chartrequest
AS400
Emdeon
Public Data
Paragon
ICChart
Microsoft
Timeline
Personal Injury Paralegal
Webb, Stokes & Sparks
02.2018 - 04.2021
Front Desk Associate
Marriott
07.2017 - 05.2021
Patient Access Representative
Shannon Medical Center
03.2009 - 05.2014
High School Diploma -
Wall High School
No Degree -
Howard College