Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haylie Prochnow

Long Beach,CA

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front End Supervisor

Ross Dress for Less
01.2024 - 06.2024
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in several checkout stations to verify adequate cash supply.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.

Custom Framing Manager

Michael's Arts & Crafts Store
12.2020 - 01.2024
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Trained new employees on custom framing techniques, ensuring quality workmanship and consistency.
  • Oversaw budget management for the custom framing department, ensuring profitability while maintaining high-quality standards.
  • Conducted regular performance reviews with staff members identifying areas for growth or improvement.
  • Increased store revenue by effectively managing custom framing orders and meeting deadlines.
  • Provided expert consultations for clients, guiding them through the selection process based on their needs and preferences.
  • Improved overall workflow efficiency by implementing organizational systems for tools and supplies.

Education

Master of Science - Criminology And Criminal Justice

California State University, Long Beach
Long Beach, CA
05.2026

Bachelor of Science - Criminology And Criminal Justice

California State University, Long Beach
Long Beach, CA
05.2024

Skills

Customer Service Management

Problem-solving skills

Scheduling and Time-Tracking

Cash Register Operation

Workflow Management

Administrative Skills

Display Setup

Certification

Certification in Civic Engagement and Youth Development, UCLA & Changeist

Timeline

Front End Supervisor

Ross Dress for Less
01.2024 - 06.2024

Custom Framing Manager

Michael's Arts & Crafts Store
12.2020 - 01.2024

Master of Science - Criminology And Criminal Justice

California State University, Long Beach

Bachelor of Science - Criminology And Criminal Justice

California State University, Long Beach

Similar Profiles

CREATE PROFILE
Haylie Prochnow