Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Denise Hitt

Covington,GA

Summary

Dedicated [Receptionist ] with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

27
27
years of professional experience

Work History

Receptionist

Southlake Eye Clinic
Morrow, Ga.
03.2019 - 12.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Confirmed appointments, communicated with clients and updated client records
  • Managed multiple tasks and met time-sensitive deadlines
  • Answered central telephone system and directed calls accordingly
  • Kept reception area clean and neat to give visitors positive first impression
  • Responded to inquiries from callers seeking information

Bus Driver

Newton County Schools
Covington, GA
08.1999 - 03.2019
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Transported passengers safely along prescribed routes according to tight schedules
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes

Cashier Supervisor

Brookshire Brothers
Many, La.
02.1982 - 10.1987
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items

Education

High School Diploma -

Many High School
Many, LA
05.1980

Skills

  • Office administration
  • Professional demeanor
  • Documentation and reporting

Timeline

Receptionist

Southlake Eye Clinic
03.2019 - 12.2020

Bus Driver

Newton County Schools
08.1999 - 03.2019

Cashier Supervisor

Brookshire Brothers
02.1982 - 10.1987

High School Diploma -

Many High School

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Denise Hitt