Effie Odhiambo
Austin
Summary
Enthusiastic hospitality connoisseur with genuine love for interacting with people and ensuring memorable experiences. Driven by deep commitment to generosity, patience, empathy, and collaboration, always striving to provide top-notch service and create welcoming environment.
Overview
4
4
years of professional experience
1
1
Certification
1
1
Digital marketing
9
9
years of post-secondary education
Work History
Hostess
Austin Proper Hotel
Austin, TX
08.2025 - Current
- Welcomed guests and managed reservations to ensure optimal seating arrangements.
- Coordinated with servers and kitchen staff to enhance guest experience during peak hours.
- Monitored dining areas for cleanliness and readiness, maintaining a welcoming atmosphere.
- Assisted in training new hosts on procedures and customer service standards.
Front Desk Agent
Cambria Austin Airport
Austin, TX
12.2024 - Current
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service.
- Answered phone calls to take reservations and address guest questions and concerns.
- Coordinated with housekeepers to ensure timely room turnovers and cleanliness standards were met.
- Operated cash registers to accept payments
- Liaising with housekeeping, maintenance, and Food and Beverage departments to ensure smooth hotel operations.
- Maintained records, generated reports, and ensured accurate data entry in the hotel system.
- Assisted guests with booking airport shuttles, provided information about pickup times and locations, and coordinated with shuttle services.
- Ensured the hotel adhered to all safety and security protocols
Guest Services Representative
Aloft Hotel
Austin, TX
01.2025 - 05.2025
- Processed various payment types and handling deposits.
- Handled online, phone, and in-person reservations, and making modifications as needed.
- Answered phone calls and guest inquiries, providing directions, and resolving guest complaints.
- Assigned rooms, issued keys, and processed some check-out procedures.
- Temp hire
Commis Chef/Line Cook
Uchi Japanese Restaurant
Austin, TX
08.2023 - 07.2024
- Running the breakfast section
- Setting up pastry, salad and grab and go's bar
- Opening and closing duties
- Maintain a good communication with the baristas and across stations
- Kept up to date on the latest culinary trends and fads
- Performed an accurate inventory count every two weeks and possessed a rum understanding of the managing cost
- Coming up with new menu specs and working hand in hand with a supportive chef team on new ideas and modifications
- Ensured all food was stored properly in accordance with safety regulations
- Maintained knowledge of common allergens present in kitchen's recipes and dishes
- Monitored stock levels of ingredients and kitchen supplies
- Provided guidance and mentorship to junior bakery staff members
- Ordered necessary supplies to maintain adequate inventory levels of baking ingredients
- Worked closely with the Sous Chef when planning menus for events
- Ensured the sanitization of surfaces and high risk of bacteria kitchen equipment
- Got equipped with knowledge on Indian and Chinese cuisine
- Maintained a daily inventory of the refrigerators temperature
- Followed all establishments' recipe standards to ensure high quality products
- Took monthly tests to ensure my understanding of the menu and the allergens
Front Office Receptionist
Four Points by Sheraton
Nairobi
09.2022 - 06.2023
- Monitored security cameras at the front desk area as required during shift
- Handled customer complaints professionally and courteously while striving to resolve issues satisfactorily
- Processed payments for guest accounts using cash registers or point-of-sale systems
- Assigned rooms to guests by verifying their credit, ensuring they completed registration cards, and presenting them with room keys
- Verified reservations made through telephone calls or online sources prior to arrival date
- Maintained accurate records of occupied rooms and guests' accounts
- Greeted and welcomed guests to the hotel in a professional and friendly manner
Chef Intern
Crowne Plaza
Nairobi
01.2022 - 08.2022
- Undergone weekly hygiene training
- Completed comprehensive food safety training courses, maintaining compliance with all health department regulations.
- Developed strong multitasking abilities to manage multiple orders simultaneously, ensuring prompt service.
- Continuously improved knife skills through daily practice and professional development opportunities provided by the internship program.
- Gained proficiency in preparing various international cuisines, broadening the range of dishes offered at the establishment.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Education
HIGH SCHOOL DIPLOMA -
Nyabururu Girls High School
02.2014 - 11.2017
Diploma - Culinary Arts
Boma International Hospitality College
Nairobi 07.2021 - 11.2023
Associate of Arts - Food And Beverage Production
Eldoret National Polytechnic
Eldoret, Kenya 09.2018 - 04.2021
Certification - Digital Marketing
The University of Texas, McCombs School of Business
TX 01.2026 - 04.2026
Skills
Customer service
Team player mentality
Adaptable to change
Team collaboration
Detail-oriented
Guest relations
Up-selling
Leadership
Certification
- Food Handler Certification
- TABC Certification
Timeline
Certification - Digital Marketing
The University of Texas, McCombs School of Business
01.2026 - 04.2026
Hostess
Austin Proper Hotel
08.2025 - Current
Guest Services Representative
Aloft Hotel
01.2025 - 05.2025
Front Desk Agent
Cambria Austin Airport
12.2024 - Current
Commis Chef/Line Cook
Uchi Japanese Restaurant
08.2023 - 07.2024
Front Office Receptionist
Four Points by Sheraton
09.2022 - 06.2023
Chef Intern
Crowne Plaza
01.2022 - 08.2022
Diploma - Culinary Arts
Boma International Hospitality College
07.2021 - 11.2023
Associate of Arts - Food And Beverage Production
Eldoret National Polytechnic
09.2018 - 04.2021
HIGH SCHOOL DIPLOMA -
Nyabururu Girls High School
02.2014 - 11.2017