Egberto Cruz
Orlando
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Transportation Dispatcher
South East Airport Services
05.2022 - Current
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Provided training and guidance to new dispatchers.
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
- Utilized customer feedback to improve customer service.
- Monitored and tracked dispatch communication systems.
- Tracked and monitored vehicle performance and maintenance.
- Answered phone calls and responded to customer emails.
- Addressed customer inquiries and complaints, maintaining high levels of customer satisfaction.
- Collaborated with other departments to ensure coordinated approach to logistics and transportation challenges.
- Contributed ideas during strategic planning sessions, helping to shape future direction of transportation operations.
- Coordinated emergency responses, providing swift solutions to potential transportation challenges.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Worked closely with customers to effectively resolve issues and complaints.
Bus Operator
MCO Airport
02.2000 - 05.2022
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Transported customers to and from Location.
- Conducted pre-trip inspections of bus for safe operation.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
Education
High School Diploma -
Christopher Columbus High School
The Bronx, NY06.1992
Skills
- Strong decision-making
- Transportation safety protocols
- Dispatch software
- Team collaboration
- Effective time management
- Documentation and paperwork
- Relationship building
- Staff training and development
- Oral and written communications
Timeline
Transportation Dispatcher
South East Airport Services
05.2022 - Current
Bus Operator
MCO Airport
02.2000 - 05.2022
High School Diploma -
Christopher Columbus High School
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