EGE VERDI
Staten Island,United States
Summary
Dynamic hospitality professional with over 8 years of experience in luxury hotels and restaurants across the U.S. and Turkey. Expertise includes front office operations, reservations management, floor supervision, and restaurant leadership, ensuring seamless service delivery and operational excellence. Proven ability to lead teams in enhancing guest satisfaction while effectively managing high-volume environments. Committed to fostering a welcoming atmosphere that elevates the guest experience and drives business success.
Overview
11
11
years of professional experience
Work History
Manager
Zoi Mediterranean Restaurant & Ten11 Lounge
04.2025 - 12.2025
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling and optimized labor costs to improve operational efficiency.
- Led team meetings to communicate goals and foster a collaborative work environment.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Manager on Duty - Reservation Manager
The Marmara Park Avenue
02.2022 - 04.2025
- Oversaw daily operations, ensuring exceptional guest experiences and high service standards.
- Trained and mentored staff to enhance performance and team cohesion.
- Analyzed feedback to develop strategies for continuous improvement in service quality.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Busser
Jack Rose Restaurants
12.2021 - 12.2022
- Collaborated with servers to ensure timely and efficient table turnover.
- Maintained cleanliness of dining area, ensuring compliance with health and safety standards.
- Assisted in restocking supplies, contributing to smooth operations during peak hours.
- Supported waitstaff by delivering food and beverages promptly to enhance guest experience.
Front Desk
Holiday Inn
03.2019 - 08.2021
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between departments to enhance guest experiences and satisfaction.
- Developed standard operating procedures for front desk workflows, enhancing team productivity.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
Floor Supervisor
Great Wolf Lodge
05.2018 - 08.2018
- Coordinated daily floor operations
- Supervised daily floor operations to ensure smooth workflow and customer satisfaction.
Bellboy
Justiniano Club Park Conti
05.2015 - 08.2015
- Greet guests warmly and assist with luggage upon arrival and departure.
Education
Bachelor - Tourism Management
Akdeniz University
Antalya01.2020
Skills
- Leadership
- Team Building
- Problem-Solving
- Negotiation
- Communication
- Team Leadership
- Project Management
- Creativity
- Adaptability
- Risk Management
- Decision-Making
LANGUAGES
English
Full Professional
Turkish
Native or Bilingual
Timeline
Manager
Zoi Mediterranean Restaurant & Ten11 Lounge
04.2025 - 12.2025
Manager on Duty - Reservation Manager
The Marmara Park Avenue
02.2022 - 04.2025
Busser
Jack Rose Restaurants
12.2021 - 12.2022
Front Desk
Holiday Inn
03.2019 - 08.2021
Floor Supervisor
Great Wolf Lodge
05.2018 - 08.2018
Bellboy
Justiniano Club Park Conti
05.2015 - 08.2015
Bachelor - Tourism Management
Akdeniz University