Eian Nevarez
El Paso
Summary
I am an experienced customer service worker with two years of retail experience. I am dedicated towards providing excellent customer service by resolving issues in a timely manner and creative problem solving, and value care and efficiency in my work.
Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Hospitality professional prepared to excel in managing front desk operations with high standards and results-driven approach. Known for strong team collaboration and adaptability in dynamic environments. Expertise in guest relations, staff management, and operational efficiency.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Holiday Inn Express Hotel Suites
El Paso, TX
01.2025 - 01.2026
- Supervised front desk operations, ensuring seamless check-in and check-out processes.
- Trained and mentored staff on customer service excellence and hotel policies.
- Resolved guest complaints promptly, enhancing overall satisfaction levels.
- Managed reservations system, optimizing room availability and occupancy rates.
Laborer Operator
Allen Concrete
El Paso, TX
02.2023 - 04.2025
- Operated heavy machinery to ensure efficient concrete placement and finishing.
- Collaborated with team members to maintain safety standards on job sites.
- Assisted in quality control by inspecting materials and finished products for compliance.
- Managed daily workflow, prioritizing tasks to meet project deadlines consistently.
Truck Diver
Candle Lighters
El Paso, TX
04.2023 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Associate
Walmart
El Paso, TX
10.2021 - 02.2022
- Welcomed customers into the store and provided an attentive and personalized customer service experience according to any concerns with high-level product knowledge recommendations
- Rang up customer purchases efficiently at registers, sales and customer database management, with excellent cash-handling accuracy
- Ensured cleanliness of merchandise and store areas at all times
- Completed Buy Online Pick Up In Store orders in a timely manner
Education
Highschool -
Pebble hills highschool
01.2020
Skills
- Sales
- Customer service expertise
- Hospitality services
- Customer service management
- Employee training
- Team building and supervision
- Operations management
- Staff management
- Cash handling
- Reservations
- Property management systems
- System updates
- Problem-solving skills
- Customer service
- Retail merchandising
- Basic computing
- Works well under pressure
- Quick learner
- Check-in and Check-out procedures
- Leadership qualities
- Telephone and email etiquette
- Team performance monitoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Manager
Holiday Inn Express Hotel Suites
01.2025 - 01.2026
Truck Diver
Candle Lighters
04.2023 - 03.2024
Laborer Operator
Allen Concrete
02.2023 - 04.2025
Associate
Walmart
10.2021 - 02.2022
Highschool -
Pebble hills highschool