Eileen Deng
Chino Hills,CA
Summary
Motivated business professional bringing 2 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using appointment software scheduling system to manage over 500 patients weekly. Organized and accurate in managing patient flow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Owner
FengWare
12.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Intern
Sun Clinical Laboratories
08.2022 - 09.2022
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Organized daily work based on collection priority.
Receptionist
TotalCare Walk-in Clinics
11.2017 - 02.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
Education
Associate of Science - Nursing
Mt. San Antonio College
Walnut, CA12.2023
Associate of Arts - Kinesiology
Mt. San Antonio College
Walnut06.2021
Bachelor of Science - Human Biology
UC San Diego
La Jolla12.2017
Skills
- Sales Strategies
- Task Delegation
- Negotiation and Persuasion
- Issue Resolution
- Strategic Decision-Making
- Sanitation and Sterilization
- Quality Control
- Tracking Specimens
- Health Education
- Drawing Blood
- Medical Records Maintenance
- Medical Billing and Coding
- Information Assurance
- Call Transfers
- Front Desk Operations
- Critical Thinking
- Electronic Medical Record
Certification
Phlebotomy Technician Certificate # R5P4A2C4
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
French
Elementary
Timeline
Intern
Sun Clinical Laboratories
08.2022 - 09.2022
Business Owner
FengWare
12.2021 - Current
Receptionist
TotalCare Walk-in Clinics
11.2017 - 02.2018
Associate of Science - Nursing
Mt. San Antonio College
Associate of Arts - Kinesiology
Mt. San Antonio College
Bachelor of Science - Human Biology
UC San Diego
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