Summary
Overview
Work History
Skills
Timeline
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Eileen Fernandez

Queens,United States

Summary

Experienced Automotive Sales Professional with a demonstrated track record of effectively communicating with customers and negotiating successful sales. Proficient in building strong customer relationships and providing exceptional service. Experienced in successfully exceeding sales targets and achieving high customer satisfaction. Fluent in English and Spanish. Highly skilled in sales, negotiation, and customer service.

Overview

11
11
years of professional experience

Work History

Automotive Sales Consultant

Nissan Of Queens
10.2024 - Current
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Answered telephone and email inquiries from potential customers.
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.

Automotive Sales Consultant

Audi of Queens
01.2024 - 09.2024
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives.
  • Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.

Automotive Sales Professional

Chrysler Dodge Jeep Ram Fiat of Manhattan
01.2022 - 01.2024
  • Assisted customers in choosing the right vehicle for their needs.
  • Conducted test drives and explained vehicle features to customers.
  • Enhanced customer satisfaction through personalized service and diligent followup.
  • Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
  • Utilized CRM software to manage leads, track communication, and improve overall client interactions.
  • Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

BDC Representative

Chrysler Dodge Jeep Ram Fiat of Manhattan
01.2020 - 01.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Fostered teamwork within the department by sharing knowledge of best practices amongst fellow BDC representatives.
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Improved overall team morale by actively contributing to a positive.
  • Set and achieved company defined sales goals.


Automotive Sales Consultant

AJ DYNASTY LLC
03.2014 - 12.2019
  • Streamlined customer service by efficiently processing vehicle registrations and driver''s license applications.
  • Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Skills

  • Strong negotiation skills
  • Sales process optimization
  • Cold-calling
  • Problem-solving abilities
  • Multitasking Abilities
  • Fluent in Spanish

Timeline

Automotive Sales Consultant

Nissan Of Queens
10.2024 - Current

Automotive Sales Consultant

Audi of Queens
01.2024 - 09.2024

Automotive Sales Professional

Chrysler Dodge Jeep Ram Fiat of Manhattan
01.2022 - 01.2024

BDC Representative

Chrysler Dodge Jeep Ram Fiat of Manhattan
01.2020 - 01.2022

Automotive Sales Consultant

AJ DYNASTY LLC
03.2014 - 12.2019
Eileen Fernandez