Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eileen Hernandez

El Paso,TX

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Applebee's by adeptly managing large parties and unexpected events. Fluent in English and Spanish, my exceptional customer service and teamwork skills have consistently improved guest experiences. My reliability and ability to maintain a flexible schedule further underscore my commitment to excellence. Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.

Overview

1
1
year of professional experience

Work History

Host

Applebee's Neighborhood Grill & Bar
08.2021 - 11.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

No Degree - General

Gadsden High School
Anthony, NM

Skills

  • Customer Service
  • Teamwork
  • Time Management
  • Customer Assistance
  • Customer Engagement
  • Reliability and punctuality
  • Flexible Schedule
  • FLUENT IN English & Spanish

Languages

Spanish
Native or Bilingual

Timeline

Host

Applebee's Neighborhood Grill & Bar
08.2021 - 11.2022

No Degree - General

Gadsden High School
Eileen Hernandez