Eileen Houston
Summary
I am a highly motivated, dependable and passionate Community Manager who thrives on improving the experience for residents that live in a multifamily and 55+ active living environment. My core strengths include client relations, providing exceptional customer service, conflict resolution and income generation. I look forward to bringing my expertise, work ethic and positive energy to your company.
Overview
9
9
years of professional experience
Work History
Community Manager 55+ Active Living
Sparrow Partners
Fort Worth, TX
09.2023 - Current
- Oversee and manage 184 apartment homes
- Manage a team of 5
- Process all vendor invoices
- Receive and approve payroll
- Complete all weekly and monthly reports
- Over 9% occupancy growth in less than six months
- Maintain accurate records of financial transactions including rent collections, security deposits, and other income sources
- Quarterly NOI met month over month
- Develop and implement effective leasing strategies to maximize occupancy rates
- Prepare monthly reports detailing financial performance data such as revenue growth, expenses incurred
- Work closely with the lifestyle and engagement team to ensure monthly calendar events accuracy
- Increase in google reviews from 4.4% to 4.9% in less than six months
Senior Portfolio Manager
Atlas Real Estate
Dallas , TX
02.2023 - 08.2023
- Managed portfolio of 241 rental homes
- Served three days and filed all evictions
- Installed/Removed lockboxes
- Walked made ready homes for readiness and completion
- Worked closely with the construction team to ensure accuracy of move in dates
- Updated all spreadsheets and trackers
- Completed periodic home inspections
- Provided leadership during times of organizational change or crisis situations
- Reviewed contracts before signing them on behalf of the organization
Multi-Site Manager
Bell Partners
Austin, TX
02.2022 - 08.2022
- Oversaw and managed 308-344 apartment homes
- Managed a team of 6-8
- Processed all vendor invoices and credits
- Reviewed and approved payroll and commissions for team
- Over 5% occupancy growth in less than 6 months
- Introduced community events to improve resident retention
- Quarterly NOI met month over month
- Completed weekly and monthly reports
- Developed and implemented strategies to ensure smooth operations of multiple sites
- Conducted regular meetings with site managers to review progress, discuss issues and devise new strategies
- Resolved customer complaints in a timely manner by addressing their concerns directly or escalating them as needed
Community Manager
Knightvest Residential
Fort Worth, TX
09.2015 - 08.2021
- Oversaw and managed 272-446 apartment homes
- Managed a team of 8
- Quarterly NOI met month over month
- Stretch goal met exceeding budgets anticipated income
- Processed all vendor invoices and credits
- Reviewed and approved payroll and commissions for team
- Prepared property for sale, oversaw management takeover and name change
- Maintained occupancy of 94% month over month
- Oversaw a $4.5 million interior and exterior renovation
Education
Broken Arrow High School
Champions School of Real Estate
Skills
- Knowledge of Market Trends
- Superior Time Management
- Strong Interpersonal Skills
- OneSite/AMSI/Yardi/Yardi Elevate/CRMIQ/Site Manager/Resman/Nexus
- Investor Relations
- Project Management
- Proficient in MS Office
- Excel
- Online Reputation Management
- Yieldstar/LRO
- Budget Creation and Adherence
- Knock/Mobile Doorman/Ring Central
- Workday/Paycom/ADP/Paylocity
- LMS
- Notary Public State of Texas
Accomplishments
- Property of the Year
- Above and Beyond
Timeline
Community Manager 55+ Active Living
Sparrow Partners
09.2023 - Current
Senior Portfolio Manager
Atlas Real Estate
02.2023 - 08.2023
Multi-Site Manager
Bell Partners
02.2022 - 08.2022
Community Manager
Knightvest Residential
09.2015 - 08.2021
Broken Arrow High School
Champions School of Real Estate
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