Summary
Overview
Work History
Education
Skills
Timeline
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EILEEN M DENTON

New Albany,IN

Summary

Energetically advanced customer satisfaction at TFC/Chili's and Horseshoe Southern Indiana, showcasing exceptional customer service and adept cash handling. Mastered multitasking in high-volume settings, enhancing guest engagement and streamlining operations. Proven leadership in training teams and maintaining gaming integrity, reflecting a strong work ethic and commitment to excellence.

Motivated server at TGC/Chili's with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

26
26
years of professional experience

Work History

Server

TFC/Chili's At Louisville Airport
04.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

HMS Host/Chili's At Louisville Airport
02.2011 - 04.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Table Games Shift Manager

Horseshoe Southern Indiana
10.1998 - 11.2008
  • Enhanced customer experience by implementing efficient table game procedures and maintaining a professional atmosphere.
  • Assisted customers with questions or concerns about gameplay while maintaining an empathetic approach.
  • Coordinated communication between floor staff, dealers, cage personnel, security officers for seamless operations during shifts.
  • Ensured guest satisfaction by addressing any concerns or disputes promptly and professionally.
  • Continuously updated knowledge of industry trends regarding gaming rules changes and advancements in technology.
  • Managed daily cash flow, accurately recording transactions and mitigating potential losses from theft or error.
  • Regularly reviewed surveillance footage for signs of suspicious behavior or potential risks to the casino''s assets.
  • Maintained gaming integrity, ensuring adherence to casino policies and regulatory requirements.
  • Ensured accurate reporting of shift activities to upper management in detailed end-of-shift reports.

Education

No Degree - Accounting And Business

Jefferson State Vocational/Technical School
Louisville, KY
06.1975

GED -

University of Louisville
Louisville, KY
06.1974

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Timeline

Server

TFC/Chili's At Louisville Airport
04.2017 - Current

Server

HMS Host/Chili's At Louisville Airport
02.2011 - 04.2017

Table Games Shift Manager

Horseshoe Southern Indiana
10.1998 - 11.2008

No Degree - Accounting And Business

Jefferson State Vocational/Technical School

GED -

University of Louisville

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EILEEN M DENTON