Eiliomis Delanuez
Hialeah,FL
Summary
Bilingual professional adept at building lasting client relationships. Sales-oriented personality committed to working with successful team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
AutoNation Toyota Weston
07.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
Service Advisor
West kendall toyota
07.2019 - 07.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Parts Associate
Sunrise Harley Davidson
04.2016 - 07.2019
- Assisted customers, such as responding to customer complaints and updating them about back-ordered parts
- Discussed use and features of various parts, based on knowledge of motorcycles and intent
- Provided product information and resolved concerns to assist customers.
Technician
Sunrise Harley Davidson
- Explained technical diagnoses and needed repairs to individuals in simple terminology
- Installed motorcycle accessories
- Reassembled frames and reinstalled engines after repairs
- Reassembled and quality controlled repairs.
Motorcycle Technician
V-twin city
03.2015 - 04.2016
- Installed motorcycle accessories
- Dismantled engines and repair and replace defective parts, such as magnetos, carburetors and generators
- Mounted, balanced, changed, or checked condition or pressure of tires
- Replaced other parts, such as headlights, horns, handlebar controls, gasoline and oil tanks, starters, and mufflers.
Motorcycle Mechanic
Petersons Harley Davidson
04.2013 - 03.2015
Education
Certification In Motorcycle Technician -
Motorcycle Mechanics Institute (MMI)
Orlando, FL04.2013
Bachelor Of Arts (B.A.) In Industrial Design -
Art Institute Of Fort Lauderdale
Fort Lauderdale, FL01.2006
High School Degree -
Hialeah High School
HIALEAH, FL05.1995
Skills
- Courteous with Strong Service Mindset
- Handling Customer Complaints
- Excellent Communication
- Attention to Detail
Certification
Harley Davidson Certification
Timeline
Service Advisor
AutoNation Toyota Weston
07.2022 - Current
Service Advisor
West kendall toyota
07.2019 - 07.2022
Parts Associate
Sunrise Harley Davidson
04.2016 - 07.2019
Motorcycle Technician
V-twin city
03.2015 - 04.2016
Motorcycle Mechanic
Petersons Harley Davidson
04.2013 - 03.2015
Technician
Sunrise Harley Davidson
Certification In Motorcycle Technician -
Motorcycle Mechanics Institute (MMI)
Bachelor Of Arts (B.A.) In Industrial Design -
Art Institute Of Fort Lauderdale
High School Degree -
Hialeah High School