Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Eilyana Basa

Elgin,IL

Summary

Adept at fostering positive guest experiences, I excelled as a Restaurant Hostess at Crazy Crab, where I enhanced team collaboration and customer service. Leveraging skills in effective communication and floor plan organization, I significantly contributed to seamless dining operations. My approach improved customer satisfaction and streamlined the reservation process, showcasing my ability to drive team efficiency and guest loyalty. Upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output, and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Crazy Crab
Streamwood, IL
06.2024 - Current
  • Built positive relationships with other front-of-house and kitchen staff.
  • Took beverage orders and served drinks during peak meal times.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered incoming calls with appropriate greetings, and provided information about menu items or services offered.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Answered telephone to provide dining information and take reservations.

Server Assistant

Main Event
Hoffman Estates, IL
12.2022 - 03.2023
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Responded promptly to requests from servers or other staff members.
  • Stocked service stations with ice, napkins and straws.
  • Greeted guests with friendliness and professionalism.
  • Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.

Retail Sales Associate

TJ Max
Hoffman Estates, IL
09.2022 - 12.2022
  • Participated in team meetings and training sessions.
  • Recommended, selected and located merchandise based on customer desires.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled customer complaints in a professional manner.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Organized displays to attract customers and promote sales.

Barista

Dunkin' Donuts
Elgin, IL
02.2021 - 08.2022
  • Described menu items to customers and suggested products based on stated preferences.
  • Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Operated cash registers to process customer payments.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.

Education

High School Diploma -

Elgin High School
Elgin, IL
05-2024

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Social perceptiveness
  • Customer feedback
  • Sales promotion
  • Time management
  • Problem resolution
  • Safe food handling
  • Floor plan organization
  • Memory retention
  • Personal presentation

Accomplishments

  • Won an award for being an excellent student in Middle School and in High School
  • Got on the Honor Roll from 9 - 10th grade
  • Got Promoted For Shift Lead at Dunkin Donuts and Crew Trainer at McDonald's

Certification

  • Food Safety Certificate

Languages

Tagalog
Limited

Timeline

Restaurant Hostess

Crazy Crab
06.2024 - Current

Server Assistant

Main Event
12.2022 - 03.2023

Retail Sales Associate

TJ Max
09.2022 - 12.2022

Barista

Dunkin' Donuts
02.2021 - 08.2022

High School Diploma -

Elgin High School

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Eilyana Basa