Customer service professional bringing extensive experience in client relations and service delivery. Known for exceptional team collaboration and reliability, adapting seamlessly to evolving customer needs and industry changes. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Hi, I’m
Eiyanni Adams
NORFOLK,VA
Summary
Overview
7
years of professional experience
Work History
Mercedes Benz of Virginia Beach
Service Advisor
03.2024 - Current
Job overview
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Southern Auto Group
Service Advisor
01.2022 - 03.2024
Job overview
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Texas Roadhouse
Server
01.2018 - 03.2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Norfolk State UniversityNorfolk, VA
Bachelor of Science from Biology
05-2021
University Overview
- 3.4 GPA
Skills
- Customer engagement
- Proficient in computer applications
- Multitasking and organization
- Relationship building
- Strong work ethic
- Attention to detail
- Excellent communication
Timeline
Service Advisor
Mercedes Benz of Virginia Beach
03.2024 - Current
Service Advisor
Southern Auto Group
01.2022 - 03.2024
Server
Texas Roadhouse
01.2018 - 03.2022
Norfolk State University
Bachelor of Science from Biology
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