Ekene Nwazulum

Kroger Pharmacy

05.2023 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Stocked, labeled, and inventoried medication to keep accurate records.

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