Elaina Batista
Brookhaven,NY
Summary
Driven Business Professional skilled at managing client relationships and developing keen understanding of corporate and marketing objectives to develop and deliver high-impact results. Independently manages multiple priorities and deadlines through hard work and dedication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Manager
ABM Industries
Melville, NY
11.2020 - Current
- Identified areas of improvement within existing processes or procedures related to B2B operations.Analyzed data from daily reports to identify trends in production performance metrics.
- Collaborated with project managers, subject matter experts, and other stakeholders in the development of proposals.
- Identified new business opportunities through research and analysis of client needs.
- Provided timely responses to customer inquiries, requests, and complaints.
- Analyzed requests for proposals to determine appropriate responses based on customer requirements.
- Reviewed invoices submitted by contractors and vendors prior to payment authorization.
Legal Administrative Assistant
State Farm Mutual Auto Insurance Company
Jericho, NY
08.2019 - 11.2020
- Provided supervision, oversight and accountability for complex projects including data migration, calendar management and record management
- Developed communication pipelines and handled time sensitive information to management and cross functional teams
- Conferred with clients and other parties to track and gather sensitive case information
- Aided in producing legal documents to support litigation processes and court proceedings.
University Police Department Intern
New York State University Police Department
Cortland, NY
01.2019 - 05.2019
- Completed assigned research projects of UAVs and pedestrian safety
- Maintained a journal of daily internship activities
- Assisted with traffic control and logistics of major events
- Completed ride-alongs with assigned duty officers
- Participated in UPD community policing programs
- Maintained quartermaster and records of lost and found items
- Assisted with enhancing and developing the program and the hiring of future interns
- Completed final paper connecting responsibilities of intern duties to relative coursework
- Completed a total of 300 hours during the Spring 2019 semester.
Resident Assistant
SUNY Cortland Residence Life and Housing
Cortland, NY
08.2017 - 05.2019
- Provided paraprofessional advising to undergraduate students within the residence hall
- Developed and conducted programs on diversity, substance abuse, personal development, relationships, security, and academic performance
- Managed administrative tasks including room condition reports, maintenance requests, incident reports, and the room selection process
- Enforced college policy guided by the Student Code of Conduct and Housing Agreement form.
Lifeguard and Swim Instructor
Village of Patchogue Beach Club
Patchogue, NY
05.2017 - 08.2018
- Enforced guests' adherence to pool guidelines and rules in a professional manner
- Performed rescues in the event of a drowning or swimming accidents
- Administered first aid and CPR in response to life threatening situations
- Provided swimming and safety instruction to children.
Education
Master of Arts - Criminology
The College At Cortland State University of New York
Cortland, NY05.2019
Skills
- Operations Management
- Relationship building and management
- Customer Relationship Management
- Team Management
- Business Administration
- Customer Service
Affiliations
- Pi Sigma Alpha, 03/01/19, Present, Political Science Honor Society
- Alpha Phi Sigma, 03/01/19, Present, Criminal Justice Honor Society
- SUNY Cortland Emergency Medical Services, 08/01/15, Present, Lifetime Member
- Sayville Community Ambulance Company, 01/01/16, Present, Volunteer EMT-B
Certification
- NYS EMT-B
- CPR/AED
Awards
- President's List Award, President's Office
- Dean's List Award, School of Arts and Sciences
Timeline
Area Manager
ABM Industries
11.2020 - Current
Legal Administrative Assistant
State Farm Mutual Auto Insurance Company
08.2019 - 11.2020
University Police Department Intern
New York State University Police Department
01.2019 - 05.2019
Resident Assistant
SUNY Cortland Residence Life and Housing
08.2017 - 05.2019
Lifeguard and Swim Instructor
Village of Patchogue Beach Club
05.2017 - 08.2018
Master of Arts - Criminology
The College At Cortland State University of New York
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