Elaina Ford-Rivera
Dunedin
Summary
Results-driven professional with extensive experience in medical scheduling and office administration. Proven ability to resolve scheduling conflicts and train staff effectively. Focused on enhancing operational efficiency and ensuring exceptional patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Scheduler
Suncoast Skin Solutions
Lutz
10.2022 - Current
- Scheduled patient appointments using electronic health record system.
- Managed patient inquiries and provided information on services.
- Communicated effectively with patients regarding insurance verification.
- Trained new staff on scheduling procedures and systems to enhance team efficiency.
- Resolved scheduling conflicts to ensure timely patient care.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments to streamline patient intake.
- Followed up with patients and confirmed appointments.
- Provided feedback on areas needing improvement within office operations in order to increase efficiency.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Coordinated patient scheduling, including cancellations and rescheduling due to illness or emergencies, ensuring continuity of care.
Administrative Assistant
AMEJA White Glove Delivery & Packing
Tampa
05.2022 - 10.2022
- Coordinated scheduling for delivery operations and team activities, enhancing overall workflow.
- Assisted in preparing shipment documentation and packing lists.
- Streamlined client communications to enable timely responses and effective follow-ups.
- Developed filing systems for efficient document retrieval and secure storage.
- Supported the logistics team in tracking delivery schedules and updates.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed database systems containing customer contact information.
Medical Scheduler
Dermatology Health Center
Tampa
08.2017 - 05.2021
- Scheduled patient appointments using electronic health record system.
- Managed patient inquiries and provided information on services.
- Coordinated with medical staff to optimize appointment flow.
- Assisted in developing scheduling protocols for improved efficiency.
- Trained new staff on scheduling procedures and systems.
- Resolved scheduling conflicts to ensure timely patient care.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Followed up with patients and confirmed appointments.
- Processed incoming referrals for new patients, verifying insurance and scheduling appointments to facilitate timely access to care.
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Trained new employees on proper procedures for scheduling appointments and entering data into the EHR system.
- Provided feedback on areas needing improvement within office operations in order to increase efficiency.
- Coordinated scheduling of complex procedures, ensuring seamless integration with patient care timelines.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Collaborated with medical staff to enhance scheduling processes, contributing to improved patient flow and satisfaction.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Delivered laboratory and diagnostic results to designated medical staff.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Medical Receptionist
Renewal Rehabilitation Physical Therapy
Tampa
08.2015 - 08.2016
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments and managed clinic calendar to optimize patient flow.
- Verified insurance coverage for appointments and collected co-payments.
- Verified patient insurance information and updated records accordingly.
- Assisted patients with intake paperwork and ensured accuracy of information.
- Processed patient payments and secured financial transactions, ensuring compliance with clinic policies.
- Coordinated communication between therapists and patients to ensure understanding of treatment plans.
- Managed incoming calls, addressing inquiries and directing to appropriate staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Utilized electronic health record system to update patient information efficiently.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Education
Crime Scene Technology Certification - Criminal Justice
Hillsborough Community College
Tampa, FL05-2026
Associate of Science - Criminal Justice
Hillsborough Community College
Tampa, FL05-2024
High School Diploma -
Gary Adult High School
Tampa, FL05-2016
Skills
- Patient scheduling
- Medical terminology proficiency
- HIPAA compliance
- Documentation and recordkeeping
- Office administration
- Data entry proficiency
- Analytical thinking
- Detail-oriented
- Customer service excellence
- Team collaboration
Certification
- Crime Scene Technology
Accomplishments
- Criminal Justice Honors Society
- Omega Nu Lamba
- Pi Gamma Mu
- Psi Beta
Timeline
Medical Scheduler
Suncoast Skin Solutions
10.2022 - Current
Administrative Assistant
AMEJA White Glove Delivery & Packing
05.2022 - 10.2022
Medical Scheduler
Dermatology Health Center
08.2017 - 05.2021
Medical Receptionist
Renewal Rehabilitation Physical Therapy
08.2015 - 08.2016
Crime Scene Technology Certification - Criminal Justice
Hillsborough Community College
Associate of Science - Criminal Justice
Hillsborough Community College
High School Diploma -
Gary Adult High School