Elaina Rooney
Columbus,OH
Summary
Dynamic sales leader with a proven track record at AEO, excelling in team management and sales strategy development. Passionate about growth and development of junior sales associates, with a strong background in training and onboarding. Offering solid foundation in communication and relationship-building skills, eager to learn and develop in sales setting. Brings ability to quickly understand sales strategies and customer needs, with focus on delivering exceptional service and results. Ready to use and develop strategic thinking and negotiation skills.
Overview
4
4
years of professional experience
Work History
Sales Leader
AEO
01.2025 - Current
- Managed a team of 30+ sales associates to enhance customer satisfaction.
- Executed daily sales strategies to optimize customer engagement and drive revenue growth.
- Collaborated with team members to enhance product knowledge and improve customer service experiences.
- Adapted quickly to changing market trends, ensuring alignment with promotional activities and inventory management.
- Assisted in training new sales associates on company policies and effective sales techniques.
- Monitored sales performance metrics to identify areas for improvement in team efficiency and productivity.
- Increased customer engagement to drive interest and boost sales opportunities.
Senior Brand Ambassador
AEO
04.2024 - 01.2025
- Engaged customers through product demonstrations and brand storytelling to enhance brand awareness.
- Developed and maintained strong relationships with diverse clientele, fostering brand loyalty.
- Trained over 50 new ambassadors on product knowledge and customer engagement techniques for consistent performance.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, enhancing overall client satisfaction.
Host/Certified Trainer
Olive Garden
09.2023 - 04.2024
- Trained new hosts on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Lead a team of 4 or more hosts daily and developed strategies to ensure maximized efficiency.
- Handled customer inquiries and concerns, enhancing overall guest experience.
- Welcomed and seated guests promptly, ensuring efficient flow of service.
- Managed reservation system, optimizing seating arrangements for maximum capacity.
Host
Olive Garden
12.2022 - 09.2023
- Welcomed guests and managed seating arrangements to optimize dining flow.
- Collaborated with staff to ensure efficient table turnover and customer satisfaction.
- Handled reservation systems, confirming bookings and accommodating walk-in guests.
- Managed a multi-line phone system to prioritize productivity.
- Provided accurate wait time estimates, enhancing guest experience through effective communication.
Team Member
Dairy Queen Grill & Chill
01.2022 - 11.2022
- Collaborated with team members to ensure efficient workflow and high-quality service delivery.
- Assisted in training new team members on operational procedures and best practices.
- Maintained cleanliness and organization of workspaces to meet safety standards.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Assisted with inventory counts and stocking of merchandise.
Skills
- Team management
- Employee motivation
- Data-driven decision making
- Sales coaching
- Customer retention
- Store operations
- Sales strategy development
- Brand awareness
- Critical thinking
- Customer service
Timeline
Sales Leader
AEO
01.2025 - Current
Senior Brand Ambassador
AEO
04.2024 - 01.2025
Host/Certified Trainer
Olive Garden
09.2023 - 04.2024
Host
Olive Garden
12.2022 - 09.2023
Team Member
Dairy Queen Grill & Chill
01.2022 - 11.2022