Elaine Alvarado
El Monte,USA
Summary
Experienced with insurance policy administration and client support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Knowledge of industry regulations and best practices, with consistent history of meeting and exceeding service standards.
Overview
18
18
years of professional experience
Work History
Insurance Service Specialist
Auto Club of Southern California
06.2022 - Current
- Maintenance and servicing of insurance policies
- Processing insurance and membership payments
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Proven track record of achieving cross-selling goals
3rd Manager
In-N-Out Burger
06.2007 - 05.2022
- Ensure customers get quality service and quality food
- Oversees and inspects all equipment, Inspected cleanliness including interior and exterior
- Coach and hold associates accountable for disciplinary purposes, Responsible for identifying training opportunities for operational improvement
- Managed inventory levels, ensuring adequate stock while minimizing waste
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty
- Proven track record of achieving operational goals
Education
High School - General Education
Huntington Park High School
Huntington Park, CA06-2006
Some College (No Degree) - General Education
Citrus College
Glendora, CASkills
- Microsoft Word, Excel, Access, Outlook Type 45 wpm, 10 key by sight, Bilingual, English-Spanish, Detail oriented and organized, efficient phone skills Communicate effectively in oral and written form Strong research and analytical, time management, decision making and follow through skills
Qualifications
- Ability to prioritize and remain focused on the essence of an issue
- Skilled at learning new concepts quickly while working well under pressure
- Function well independently and as team member
- Understand the importance of providing excellent service to maintain customer satisfaction and generate return business
- Goal-oriented person, good professional attitude, highly motivated and patient individual
- Excellent interpersonal skills, having dealt with a diversity of management, customers, and team members
Languages
Spanish
Native or Bilingual
Timeline
Insurance Service Specialist
Auto Club of Southern California
06.2022 - Current
3rd Manager
In-N-Out Burger
06.2007 - 05.2022
High School - General Education
Huntington Park High School
Some College (No Degree) - General Education
Citrus College
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