Elaine Espinoza
Whittier,CA
Summary
Detail-oriented with vast knowledge. Organized and efficient with the ability to learn new processes quickly. Adept at paying attention to details as well as seeing the larger picture when managing procedure and meeting deadlines.
Overview
36
36
years of professional experience
Work History
Flight Attendant
JetBlue Airways
04.2019 - Current
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
Lead Customer Service Agent
Virgin America/Alaska Airlines
Los Angeles, CA
09.2017 - 04.2019
- Checked in multiple passengers per shift.
- Addressed passengers' concerns about delayed and canceled flights and resolved the issue through rebooking, vouchers, and future fly credit.
- Maintained a friendly, positive attitude when dealing with distressed passengers.
- Supervised unaccompanied minors.
- Supervised and trained customer service agents.
- Promoted upgrade options to customers.
- Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
- Trained on operation of various aircrafts, including Airbus and Boeing.
Merchandising Retail Specialist
O'Reilly Auto Parts
08.2016 - 01.2017
Responsible for keeping the sales floor area well stocked, organized, and clean. Responsible fo stocking merchandise according to company planograms or displays, completing sales preparation, and greeting customers on the sales floor. Occasional delivery of parts/products to professional customers. Other duties as assigned.
Parole Agent
California Department of Corrections
01.2010 - 01.2015
- Supervise parolees in the field and in their home.
- Case Management.
- Administered Urine Analysis for the detection of use of illegal drugs.
- Assist parolees in obtaining employment, medical insurance, general relief funds, drug treatment, etc.
- Arrest and book into custody parolees who are not in compliance and are committing crimes.
- Data entry.
- Report writing.
- Other duties as assigned.
Correctional Officer
California Department of Corrections
01.2007 - 07.2010
- Maintained the custody and control of [1000] inmates housed in maximum security unit.
- Conducted routine and emergency head counts.
- Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Completed intake paperwork, fingerprints and searches.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched the building and grounds, living quarters and work areas for contraband.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Investigated attempted escapes and conducted searches for escaped inmates.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
Office Assistant and Correctional Case Records Analyst
California Department of Corrections
05.2002 - 12.2006
- Calculate and input sentence information on inmate records.
- Conduct audits at the Intake, 60 Day, and 10 Day level of supervision.
- Work in close relations with the Sentencing courts in the state.
- Data entry.
- Filing files and paperwork.
- Coordinate transportation of inmates with the county sheriff's departments.
Office Assistant
California Department of Corrections
11.1998 - 05.2002
- Prepare and type reports.
- Schedule lifer hearings.
- Filing of files and paperwork.
- Answer phones and work the receptionist area.
- Input data entry.
Correctional Officer
California Department of Corrections
09.1996 - 11.1998
- Maintained the custody and control of [1000] inmates housed in maximum security unit.
- Conducted routine and emergency head counts.
- Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Supervised inmates clearing debris from roadways and drains.
- Completed intake paperwork, fingerprints and searches.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched the building and grounds, living quarters and work areas for contraband.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Investigated attempted escapes and conducted searches for escaped inmates.
Pharmacy Technician
Cedar Sinai Medical Center Beverly Blvd
09.1991 - 01.1995
- Managed supply procurement and management processes.
- Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
- Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
- Prepared medications such as emulsions, liquids, powders and ointments.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Prepared medication and IV orders for convalescent facilities and hospitals.
- Assessed the correct identity, strength and purity of medications.
- Prepared technical processes required to dispense medications to patients.
Teacher Assistant
Los Angeles Unified School District
07.1988 - 08.1991
- Assist teacher with elementary school aged children.
- Work with a group of children teaching them: Reading, Math, and Writing Skills.
- Supervise children in the playground.
- Prepare teaching materials for the teacher.
- Took children on educational field trips.
Education
Bachelor of Arts - Criminal Justice
Chapman University
Orange, CA2003
Skills
- Case management
- Risk and needs assessment
- Interpersonal skills
- CPR/First Aid certified
- Culturally-sensitive
- Retail sales professional
- Technician Certification Training
- Strong decision maker
- Exceptional communicator
- Highly organized
- Strong work ethic
- Report writing
- In good standing with the CA Board of Pharmacy
- Alcohol Service
- Emergency Situations Management
- Conflict Mediation
- Menu presentation
- Food and Beverage Service
- Cross-cultural communication
- Passenger Safety
- Business class service
- FAA Regulations
- Hospitality service expertise
Timeline
Flight Attendant
JetBlue Airways
04.2019 - Current
Lead Customer Service Agent
Virgin America/Alaska Airlines
09.2017 - 04.2019
Merchandising Retail Specialist
O'Reilly Auto Parts
08.2016 - 01.2017
Parole Agent
California Department of Corrections
01.2010 - 01.2015
Correctional Officer
California Department of Corrections
01.2007 - 07.2010
Office Assistant and Correctional Case Records Analyst
California Department of Corrections
05.2002 - 12.2006
Office Assistant
California Department of Corrections
11.1998 - 05.2002
Correctional Officer
California Department of Corrections
09.1996 - 11.1998
Pharmacy Technician
Cedar Sinai Medical Center Beverly Blvd
09.1991 - 01.1995
Teacher Assistant
Los Angeles Unified School District
07.1988 - 08.1991
Bachelor of Arts - Criminal Justice
Chapman University