Elaine Jones
Hauppauge,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling given task properly. Pursues every opportunity to support team members and proactively address issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure am Hardworking and passionate job seeker with strong organizational skills eager to secure and help company Hardworking and passionate job seeker with strong organizational skills.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Hotel Management & Consultant Inc.
11.2022 - 12.2023
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Medical Technician
Kalakaua Gardens Assisted Living
03.2021 - 10.2022
- Improved medication administration accuracy by meticulously following physician orders and verifying patient information.
- Enhanced patient safety through diligent monitoring for adverse drug reactions and promptly reporting concerns to nursing staff.
- Maintained up-to-date knowledge of medication protocols, resulting in efficient dispensing and accurate documentation.
- Streamlined medication storage and inventory processes, ensuring timely reordering and minimizing waste.
- Administer medications and provide direct care to residents.
- Taking vitals
- Reporting patient conditions
- Documenting information on computer
- Maintain a clean sanitize environment
- Documenting patient medical history.
Education
Nursing
Leeward Community College
Pearl City, HI08.2017
GED -
Maluafou High School
American Samoa05.2016
Skills
- Workflow Coordination
- Team Leadership Expertise
- Training and Development Background
- Employee Relations
- Customer Relationship Management (CRM)
- Staff Management
- Customer Retention
- Customer service
Languages
English
Full Professional
Timeline
Assistant General Manager
Hotel Management & Consultant Inc.
11.2022 - 12.2023
Medical Technician
Kalakaua Gardens Assisted Living
03.2021 - 10.2022
Nursing
Leeward Community College
GED -
Maluafou High School
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