Elaine Luna
Clifton,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
NJ Eye and Ear
Clifton, USA
10.2023 - Current
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
- Direct customer inquiries to the appropriate department personnel.
- Enter data into spreadsheets using Microsoft Excel, or other similar programs.
- Answer questions from customers regarding the products and services offered by the company.
- Maintain updated knowledge through continuing education and advanced training.
- Manage revenue generated from sales.
- Recognized by management for providing exceptional customer service.
Youth Development Specialist
Boys and Girls Club
Passaic, NJ
09.2023 - 10.2023
- Effectively implement and administer programs, services, and activities for drop-in members and visitors.
- Ensure a productive work environment by participating in weekly unit staff meetings.
- Provide support for youth education through homework help.
- Responsible for creating and upholding behavior standards and consequences for youth throughout the Club.
- Promote and stimulate program participation while ensuring the five key elements for positive youth development occur daily: fun, supportive relationships, a safe and positive environment, opportunities and expectations, and recognition.
- Maintain close professional contact with all staff members, supervisors, and volunteers to communicate about Club operations and the needs of members.
Sales Associate
Five Below
01.2022 - 01.2023
- Greet customers to determine their wants or needs.
- Help customers find specific products, answer questions, and offer product advice.
- Perform store maintenance, including taking out the garbage, sweeping, and maintaining the stock room.
- Maintain knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answer store and merchandise questions, and lead customers to wanted items.
Sandwich Artist/Cashier
Subway
09.2021 - 10.2022
- Exhibit a cheerful and helpful manner while greeting customers and preparing orders.
- Comply with customers' requests to ensure customer satisfaction.
- Maintain the cleanliness of the work area throughout the shift.
- Operate the cash register to accept cash or credit card payments, and issue receipts for transactions.
- Maintain a safe, hygienic environment.
Education
High School Diploma -
Passaic County Technical Vocational Schools
01.2023
Skills
- Great customer service
- Leadership
- Time management
- Multi-line phone systems
- Written and oral communication
- Organization
- Problem solving
- Microsoft Word
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Administrative Assistant
NJ Eye and Ear
10.2023 - Current
Youth Development Specialist
Boys and Girls Club
09.2023 - 10.2023
Sales Associate
Five Below
01.2022 - 01.2023
Sandwich Artist/Cashier
Subway
09.2021 - 10.2022
High School Diploma -
Passaic County Technical Vocational Schools
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