Elaine Ragin Brown
New Hope Fertility Clinic
Bronx,USA
21
years of professional experience
Enthusiastic, career minded, self motivated individual willing to go above and beyond to contribute to the team.
Work History
Front Desk Medical Receptionist
3 Years- Greeted and checked in patients, ensuring accurate and efficient collection of patient information.
- Screened incoming phone calls, took messages, and forwarded them to appropriate staff for timely response.
- Review patient charts prior to visits to ensure accuracy of demographic data and update records accordingly.
- Scan and document new patient information in electronic health records for registration purposes.
- Scheduled patients for exams and screenings.
Cashier / Customer Service
1 Year 7 Months- Operated cash register, processing payments, returns, and exchanges with accuracy to ensure customer satisfaction.
- Maintained clean checkout area, enhancing customer experience by ensuring a welcoming environment.
- Executed opening and closing procedures, including cash counting and restocking, to ensure smooth store operations.
Customer Service Coordinator
12 Years 6 Months- Facilitated efficient office operations by performing clerical and administrative tasks.
- Managed administrative tasks for sales, including processing service paperwork, accepting customer payments, and ensuring accurate filing of completed orders
- Answer telephones and route calls to appropriate department as needed
- Prepared and submitted invoices for service manager approval and processed them to accounts payable
- Managed incoming calls and ensured proper routing to relevant departments.
- Interacted with management, staff, and customers in a professional manner to enhance communication.
Sales Associate / Cashier
3 Months- Greeted customers warmly, providing personalized assistance to enhance their shopping experience.
- Assisted customers in finding and selecting products to meet their needs and preferences.
- Performed all cash and credit card transactions
- Ensured workspace remained tidy and clutter-free to promote a productive environment.
Sales Associate / Cashier
8 Months- Processed purchases, refunds, and exchanges efficiently using cash register and POS, ensuring smooth transactions.
- Guided customers in product selection, enhancing overall satisfaction and shopping experience.
- Maintained merchandising standards by stocking shelves and facing products, contributing to an organized shopping environment.
Education
Certification in Certificate of Medical Billing - Medical Billing
Associate in Arts (A.A.) - Human Services
Skills
Office administration
Electronic Health Records
Telephone communication
Customer Service
Office Experience
Timeline
Front Desk Medical Receptionist
New Hope Fertility Clinic
05.2023 - 05.2026Read More
Cashier / Customer Service
Bed Bath & Beyond
09.2021 - 04.2023Read More
Customer Service Coordinator
Tourneau Time Machine
10.2007 - 04.2020Read More
Sales Associate / Cashier
United Colors of Benetton
07.2007 - 10.2007Read More
Sales Associate / Cashier
New York & Company
11.2005 - 07.2006Read More
Touro College
Associate in Arts (A.A.) from Human Services
Read More
Manhatthan Institute
Certification in Certificate of Medical Billing from Medical Billing
Read More