Elaine Rogers
Spring,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
43
43
years of professional experience
Work History
Sr. Operations Administrator
Fed Ex Ground
Spring, TEXAS
08.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer service inquiries related to operational matters in a timely manner.
- Trained new employees on operational protocols, significantly reducing onboarding time.
Package Handler
Fed Ex Ground
Houston, TX
06.2022 - Current
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in loading delivery trucks with prepared packages.
Independent Life Insurance and Investment Broker
Primerica
Houston, TX
02.2007 - Current
- Communicated with clients to understand needs and identify best policies for each case.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Offered policy guidance and management to promote asset protection.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Consulted with clients to develop customized insurance policy packages and advised clients on investment opportunities to safeguard assets while minimizing cash flow.
- Interviewed prospective clients to learn about financial needs and discuss existing coverage.
Bodily Injury Claims Adjuster
Travelers Insurance
Houston, TX
06.1982 - 02.2007
- Interviewed and spoke with claimants, witnesses, police officers, doctors and other parties to determine claim settlement or denial.
- Decided whether claims can be negotiated.
- Investigated and assessed property damage.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Obtained necessary information to complete proper evaluation of injury claims.
- Conducted witness interviews to assist claim information gathering process.
- Communicated with personnel and legal counsel on claims involving litigation.
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
Education
High School Diploma -
M B Smiley
Houston, TX05.1982
Skills
- Warehouse Operations
- Package Loading
- Team Collaboration
- Loading and Unloading
- Warehouse operations
Licenses
- Texas Department of Insurance License
- Multi-Lines Adjuster License
- Life, Health, Accident, HMO License
- Adjuster-All Lines License
- Investment Series 6, 63 License
- Principal License
Timeline
Sr. Operations Administrator
Fed Ex Ground
08.2023 - Current
Package Handler
Fed Ex Ground
06.2022 - Current
Independent Life Insurance and Investment Broker
Primerica
02.2007 - Current
Bodily Injury Claims Adjuster
Travelers Insurance
06.1982 - 02.2007
High School Diploma -
M B Smiley
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