Elaine Sanders
Summary
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Overview
30
30
years of professional experience
Work History
CSR - Customer Service Representative
U-Haul Corporate
01.2021 - 05.2025
- Friendly and solution-oriented customer service professional with 4+ years of experience.
- Handling inquires via phone, email, and chat.
- Resolving complaints.
- Ensuring high levels of customer satisfaction.
- Assisted in billing and billing issues.
- Skilled in CRM software, conflict resolution, and multitasking in a fast paced environment.
Administrative Assistant
Towne Lake Academy
06.2010 - 12.2019
- Managed all day to day operations of school.
- Maintained responsibility for staff of 20 people including hiring, schedule management, payroll and employee counseling.
- Coordinated orientation for new employees and oversaw ongoing training for all employees.
- Developed and implemented a plan to ensure school acceptance by the State of Georgia Bright from the Start program.
- Conceptualized strategies to increase enrollment through enhanced local marketing.
- Communicated effectively with parents, students, staff and senior management daily.
- Implemented and maintained filing system in accordance with state and local regulations.
- Collected payments on account and ensured that proper accounting practices were observed.
- Coordinated staff meetings, community events, monthly marketing, summer camps, field trips, and staff incentives.
- Answer calls on a high volume multi-line phone system, compose and answer emails, handle all other inquiries about the school.
- Increased enrollments while leading tours and explaining the curriculum and mission statement of the school.
- Planned and took leading roles in monthly staff meetings.
- Developed and implemented a plan to ensure school acceptance by the State of Georgia Quality Rated program.
- Maintained compliance for all state and county regulations.
School Nutrition Worker
Cherokee County School District
02.2005 - 06.2010
- Prepared and served meals in a high-volume school cafeteria.
- Determined inventory needs and placed vendor orders.
- Collected payments and maintained proper accounting for student accounts.
Administrative Assistant
Townie Lake Academy
08.1995 - 01.2005
Education
High school diploma - Business
Chattahoochee Technical College
01.1996
Skills
- Customer service
- Typing
- Effective Communication Skills
- Microsoft Office
- Influential
- Microsoft Outlook
- Detail Oriented
- Computer literacy
- Ability to Multi-task
- Team Player
- Phone etiquette
- Microsoft Word
Personal Information
- Authorized To Work: US
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
CSR - Customer Service Representative
U-Haul Corporate
01.2021 - 05.2025
Administrative Assistant
Towne Lake Academy
06.2010 - 12.2019
School Nutrition Worker
Cherokee County School District
02.2005 - 06.2010
Administrative Assistant
Townie Lake Academy
08.1995 - 01.2005
High school diploma - Business
Chattahoochee Technical College
Similar Profiles
Heath MckinnieHeath Mckinnie
Truck Driver at U-Haul CorporateTruck Driver at U-Haul Corporate
Israel MoralesIsrael Morales
Application Support Specialist at U-Haul Corporate OfficeApplication Support Specialist at U-Haul Corporate Office
Kassandra DuranKassandra Duran
Accounts Payable/Invoice Processing Clerk at U-Haul Corporate OfficeAccounts Payable/Invoice Processing Clerk at U-Haul Corporate Office
Martin RomeroMartin Romero
CSR - Customer Service Representative/Service Desk Associate/Cashier at Festival FoodsCSR - Customer Service Representative/Service Desk Associate/Cashier at Festival Foods
Mindy WashingtonMindy Washington
CSR - Customer Service Representative at Rose InternationalCSR - Customer Service Representative at Rose International