Elaine Swain
Saratoga Springs,NY
Summary
Experienced Business Leader with Demonstrated Strategic Planning, Problem-Solving and Team-Building Abilities. Successful at Acquiring and Training Staff at All Levels to Fulfill Guest and Business Needs. Motivational, Diplomatic and Respectful of All, Especially Culturally Diverse Individuals.
Overview
25
25
years of professional experience
Work History
Revenue Manager
Red Roof Inn
New Albany, OH
05.2022 - Current
- Created and updated revenue reports to present information to leadership teams on a bi-weekly or monthly basis.
- Analyzed competitors and market trends to facilitate business growth.
- Consolidated data into actionable metrics to simplify and highlight areas of concern and opportunity for revenue and overall RevPAR growth.
- Consistently performed in the Top 3 of Revenue Managers on Rev PAR performance.
- Completed RM101 Class through HSMAI and am currently a Certified Revenue Manager Executive.
General Manager
Red Roof Inn
Clifton Park, NY
11.2019 - Current
- Established Clear Performance Goals and Metrics for Revenue, P&L, Customer Service and Client Retention.
- Delivered Exceptional Guest Experiences Through Hands-On Leadership of Associates and Managers. Property Now Has a 4.0 on Third Party Sites.
- Built and Maintained Loyal, Long-Term Customer Relationships Through Effective Account Management.
- Designed Sales and Service Strategies to Improve Revenue and Retention. Increased Revenue 15% my 1st year and an additional 33% my 2nd year.
- Operated the Property Effectively and Efficiently with Little to No Supervision.
- Developed Employee Handbook, Detailed Job Descriptions and Implemented Workflow Plans to Formalize Operational Systems and Procedures.
- Worked Directly with Red Roof Inn Corporate to Evaluate the New Red Academy and Suggested Areas for Improvement
- Consistently Received Over 100% MPI in Both Occupancy and RevPar on STR
- Proficient in RediStay Property Management System
District Manager
Country Inn & Suites By Radisson
Lake George, NY
05.2010 - 05.2019
- Collaborated with Staff to Maximize Guest Satisfaction and Keep Online Reputation Consistently Above 90% on Medallia and All Other 3rd Party Sites
- Enhanced Operational Performance Through Development of Effective Business Growth Strategies, Systems and Procedures
- Property received President's Award for Each Year I was General Manager.
- Established, Enforced and Updated Policies to Keep Business Agile and Responsive to Market Conditions.
- Developed and Implemented Promotional Strategies to Drive Business Success and Maintain Budgetary Guidelines. More Than 5% Growth YOY Even as New Properties Entered the Market.
- Monitored Supplier Operations to Verify Quality, Delivery Schedule and Contractual Specifications. Worked with Suppliers to Decrease Cost and Maintain Service Standards.
- Motivated and Led Team to Work Together and Achieved Performance and Profitability Targets.
- Facilitated Monthly and Quarterly Leadership Workshops for 4 Properties; Shared Best Practices, Optimized Productivity.
- Managed and Operated 4 Properties with Over 60 Associates and Managers that Generated Over 10 Million in Annual Revenue.
- Proficient in OPERA and MSI Property Management Systems
Owner
Inn on The Hill
Lake George, NY
01.2015 - 02.2018
- Promoted Business on Social Media Platforms and 3rd Party Sites to Maximize Brand Identity and Generate Revenue.
- Oversaw Staff Hiring, Initiated New Training and Scheduled Processes to Streamline Operations.
- Developed Business and Marketing Plans and Prepared Monthly Financial Reports.
- Set Pricing Structures According to Market Analytics and Emerging Trends.
- Led Startup and Opening of Business and Provided Business Development, Creation of Operational Procedures and Workflow Planning. Resulted in 50% Increase in Revenue in 1st Year.
- Supervised Performance of Workers with Goals of Improved Productivity, Efficiency and Reduced Costs.
- Proficient in Hotelogix Property Management system
General Manager
Days inn & Suites
Plattsburgh, NY
05.1999 - 04.2009
- Motivated and Led Team Members to Work Together Toward Common Performance and Profitability Targets; Won Top Accolades Among Cendant Properties.
- Worked as Front Desk, Front Office Manager, Sales, Assistant General Manager, and then as General Manager, Facilitated Optimization of Hotel Operations.
- Set Budget for All Costs, Goods and Services to Improve Cash Flow.
- Collaborated with Staff to Maximize Guest Satisfaction, Streamlined Procedures and Boosted Bottom-Line Profitability.
- Proficient in MSI Property Management System
Education
Bachelor of Science - Psychology
SUNY Plattsburgh
Plattsburgh, NY05.2004
Associate of Arts - Humanities
Clinton Community College
Plattsburgh, NY05.2002
Skills
- Supervision & Training
- Performance Improvements
- Cross-Functional Team Management
- Sales Team Development
- Policy & Program Building
- Guest Retention
- Profit & Revenue Generating Strategies
- Vendor & 3rd Party Relationships
Accomplishments
Battle of Plattsburgh Committee 2000-2005
Business & Professional Women's Club President 2001-2003
Speaker at the NYS Tourism Convention 2008
Board Member of Lake George Chamber of Commerce 2011-2015
Ambassador at ADK Regional Chamber of Commerce 2012-2014
President of the Lake George Chamber of Commerce 2014-2015
Active Member of Lake George and Saratoga County Chambers of Commerce 2011-2022
Chair of the American Business Women's Enrichment Symposium 2023
VP of the American Business Women's Association Greensboro Chapter 2023
Certified Revenue Manager Executive 2024
Serve on RAC Committee for Red Roof Inn 2024
Timeline
Revenue Manager
Red Roof Inn
05.2022 - Current
General Manager
Red Roof Inn
11.2019 - Current
Owner
Inn on The Hill
01.2015 - 02.2018
District Manager
Country Inn & Suites By Radisson
05.2010 - 05.2019
General Manager
Days inn & Suites
05.1999 - 04.2009
Bachelor of Science - Psychology
SUNY Plattsburgh
Associate of Arts - Humanities
Clinton Community College
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