Elaine Thomas
Porter Ranch,CA
Summary
Adaptable professional with a quick-learning ability and talent for adjusting to new environments. Skilled in rapidly acquiring and applying new knowledge. Passionate about continuous learning and successfully navigating change. Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Travel Agent
Evolution Enterprise/Archer Travel Group
La Crescenta, CA
10.2023 - 03.2024
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Assisted customers in selecting the best possible package with the least expense.
- Researched availability of airfare and hotel rooms using reservation systems.
- Suggested additional services such as car rentals or activities that would enhance a customer's trip.
- Conducted research on new destinations and attractions which may be attractive to potential travelers.
- Researched hotels and airfare options to best meet client needs and expectations.
- Followed up with clients to notify of specials and offer assistance with future travel plans.
- Utilized promotional materials and discounts to sell trip packages to clients.
Cashier
Ross Dress for Less
Roseville, CA
11.2019 - 02.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
Education
Early Childhood Education
Consumes River Collage
Sacramento, CA01-2005
Skills
- Client networking
- Executive Travel
- Hotel Accommodations
- Special needs travelers
- Company Branding
- Travel Arrangements
- Itinerary Planning
Certification
- Certificates of training, and studies in various travel destinations.
Timeline
Travel Agent
Evolution Enterprise/Archer Travel Group
10.2023 - 03.2024
Cashier
Ross Dress for Less
11.2019 - 02.2020
Early Childhood Education
Consumes River Collage
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