Elaine Ávila Fernandes
Orange Park,United States
Summary
Resourceful professional with a background in customer service, administrative support, and operational efficiency. Demonstrated ability to manage deliveries, maintain records, and support team initiatives across various roles. Ready to contribute strong organizational and communication skills to enhance productivity and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Mail carrier
CJM Contractor LLC
St. Augustine, United States
08.2025 - Current
- Managed timely and accurate delivery of packages across multiple routes, ensuring customer satisfaction and adherence to company standards.
- Sorted, loaded, and delivered mail and packages along designated routes, ensuring timely service.
- Ensured consistent mail delivery regardless of weather conditions.
- Collect outgoing mail for posting, obtain delivery signatures when necessary, answer customer inquiries, and maintain accurate records.
- Maintained detailed records of deliveries, pickups, and customer interactions to enhance operational efficiency and compliance.
House Cleaner
The Right Cleaners LLC
São Seb. do Paralso, Brazil
02.2024 - 09.2025
- Employed diverse cleaning procedures and techniques to ensure thorough cleanliness.
- Performed cleaning tasks in accordance with job instructions and cleaning standards.
- Removed trash and debris to uphold a clean and inviting environment.
- Adjusted furniture layout to enhance room functionality and comfort.
Administrative Assistant
Paraisonet
São Seb. do Paralso, Brazil
02.2017 - 05.2020
- Oversaw accounts payable and receivable processes to cash flow management.
- Provided bookkeeping support to help manage financial transactions.
- Administrative duties including TED, DOC, bank checking, implementation and issuance of bank slips, PABX, control of financial spreadsheets.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
Tax/Accounting Assistant
Eletrolu
São Seb. do Paralso, Brazil
07.2010 - 12.2017
- Prepared and filed federal and state tax returns, ensuring timely compliance.
- Reviewed client records for accuracy and adherence to tax laws, identifying potential issues.
- Maintained organized tax files and documentation for easy access.
- Updated internal databases with client information and tax filings regularly.
- Supported senior accountants in analyzing financial data for reports, contributing to informed decision-making.
- Trained new staff on tax software and procedural best practices.
Education
Courses - Administrative routines
Microlins Administration
São Sebastião Do Paraíso, Brazil11-2016
Tax Bookkeeping -
Libertas College
São Sebastião Do Paraíso, Brazil03-2015
Technical Accounting Course - Accounting
Clovis Salgado State School
São Sebastião Do Paraíso, Brazil12-2014
Skills
- Customer service
- Time management
- Organized
- Reliable
- Proactive
- Productivity
- Team collaboration
- Interpersonal communication
- Database knowledge
- Reliable
References
- Oscar Febo, (787) 469-6557
- Elisa Rodrigues, (407) 627-2023
Personal Information
Nationality: Brazilian
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
English
Limited
Timeline
Mail carrier
CJM Contractor LLC
08.2025 - Current
House Cleaner
The Right Cleaners LLC
02.2024 - 09.2025
Administrative Assistant
Paraisonet
02.2017 - 05.2020
Tax/Accounting Assistant
Eletrolu
07.2010 - 12.2017
Courses - Administrative routines
Microlins Administration
Tax Bookkeeping -
Libertas College
Technical Accounting Course - Accounting
Clovis Salgado State School