Elaine Jane Ongolea
San Jose,CA
Summary
Dynamic leader enhancing operational efficiency and client satisfaction through expert project management and communication skills. Thorough team contributor with strong organizational capabilities, experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines while coordinating with cross-functional teams. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families by providing guidance, support and assistance.
Overview
7
7
years of professional experience
Work History
Case Manager
Mental Health Association Of San Mateo County
01.2024 - Current
- Coordinated services with other agencies, social workers, activity therapists, healthcare professionals, and community-based organizations to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements while adjusting case management strategies as needed based on evolving circumstances or new information.
Program Director
Right At School
02.2022 - 01.2024
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Established program policies and procedures to comply with regulatory requirements while also scheduling and supervising staff meetings to discuss new ideas and update program details.
Youth Advocate Manager
First Place For Youth
04.2021 - 05.2022
- Interviewed individuals and families to assess needs, document data, and provide informational resources.
- Conducted outreach to families and collaborated with community program leaders to make resources accessible to those in need and identify ways to address social, emotional and behavioral needs.
- Conducted assessments to determine types of services individuals required while also fostering trust and communication with families to meet case needs.
Community Relations Manager
Kensington Redwood City
07.2020 - 05.2021
- Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Served as primary liaison between organizations and various stakeholders, ensuring clear communication channels and alignment of objectives.
Managerial Assistant and Department Coordinator
Mariani's
05.2017 - 06.2020
- Assisted in organizing and overseeing assignments, planning, and coordinating in-house and outsourced resources.
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Master of Arts - Psychology
California State University - East Bay
Hayward, CA05.2027
Bachelor of Arts - Psychology
San Jose State University
San Jose, CA05.2021
Associate of Arts - Psychology
Evergreen Valley College
San Jose, CA05.2019
Skills
- Project Management and Presentation skills
- Problem-solving and Communication Skills
- Case Management and Organization Skills
- Computer Software Skills and Trilingual Speaker
Timeline
Case Manager
Mental Health Association Of San Mateo County
01.2024 - Current
Program Director
Right At School
02.2022 - 01.2024
Youth Advocate Manager
First Place For Youth
04.2021 - 05.2022
Community Relations Manager
Kensington Redwood City
07.2020 - 05.2021
Managerial Assistant and Department Coordinator
Mariani's
05.2017 - 06.2020
Master of Arts - Psychology
California State University - East Bay
Bachelor of Arts - Psychology
San Jose State University
Associate of Arts - Psychology
Evergreen Valley College
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