LUIS MALDONADO
Overview
11
11
years of professional experience
Work History
Case Manager
The Providencia Group, HHS Administration for Children and Families, Office of Refugee Resettlement
10.2023 - Current
- Supported youth and families through complex trauma and behavioral concerns, fostering emotional well-being and stability during critical transitions.
- Cultivated trusting, supportive relationships with children during regular one-on-one meetings and with external stakeholders (sponsors, service providers) to ensure child safety and access to community resources.
- Managed 12-18 concurrent, high-priority cases, utilizing superior organizational and problem-solving skills to coordinate complex logistics and services for timely reunification.
- Maintained accurate and timely records by consistently updating case management tracking systems/portals in adherence to strict regulatory policies.
Youth Swim Instructor
YMCA Town Lake, Aquatics Department
04.2023 - 12.2024
- Mentored 6-8 youth across diverse skill levels, using positive reinforcement and constructive feedback to build confidence, teach essential skills, and promote positive expectations.
- Developed and implemented personalized lesson plans and enrichment activities, adapting one-on-one and group mentoring techniques to accommodate different learning styles.
- Modeled responsible behavior and sound decision-making by enforcing safety protocols and addressing behavioral issues promptly and consistently to foster a respectful learning environment.
- Cultivated strong, supportive relationships with students' families through consistent, clear communication regarding progress and goals, ensuring expectations were met.
Bilingual Content Moderator Associate & Data Analyst
Accenture
02.2020 - 01.2023
- Analyzed and reviewed user profiles, media, and text-based content and/or investigate, escalate and resolve issues reported by user or flagged by the systems.
- Used problem-solving skills to offer high quality support as data analyst for the Small Business Support team for a social media project.
Administrative & Executive Assistant
Youth Rise Texas Nonprofit
01.2019 - 02.2020
- Managed and maintained all aspects of organizational data, correction of erroneous or out of date records, developed reports as requested and immediate acknowledgement to donors.
- Lead all aspects of the office administration such as purchasing, troubleshooting office and maintenance challenges, organizational financial management support and monthly organizational expense reporting.
Executive Assistant & Project Manager
M.E.D.I.C.O. Nonprofit
04.2016 - 08.2018
- Managed approximately ten projects per year of about 10-20 volunteers per team to provide health care services to communities below the poverty level in Central America. Managed teams during projects abroad, tracked medical inventory and created a process where multiple sites could be consistent.
Consular Officer
Consulate of Mexico, Secretary of Foreign Affairs
01.2015 - 07.2016
- Provided policies, guidelines, procedure and general information support in Spanish, to a daily average of 200 clients for official foreign government documents such as consular ID cards, passports, and birth certificates.
- Assisted Vice Counsel by providing administrative and customer service support with conflict resolution, policy and procedures, tracking systems, screening phone calls and meetings requests.
Education
Bachelor of Business Administration - Management
The University of Texas Rio Grande Valley
08.2016
Skills
- Fluent in English and Spanish with interpreting experience
- Mentorship & Advocacy: Trauma-Informed Care; Cultural Competency; Client Advocacy; Long-Term Relationship Nurturing; Family Education/Guidance; Community Outreach; Student Development and Mentoring
- Case Management: SalesForce/BetterUnite software; Effective Communication Skills; Problem Solving; Conflict Resolution; Prioritize Tasks; Data Entry and Database Management (Google Suite/MS Office); Budget and Expense Reporting; Training and Consulting
- Organizational: Superior Scheduling and Time Management; Leadership; Public Speaking and Presentation Skills; Event and Program Coordination (Logistics, Large Event Planning)
Timeline
Case Manager
The Providencia Group, HHS Administration for Children and Families, Office of Refugee Resettlement
10.2023 - Current
Youth Swim Instructor
YMCA Town Lake, Aquatics Department
04.2023 - 12.2024
Bilingual Content Moderator Associate & Data Analyst
Accenture
02.2020 - 01.2023
Administrative & Executive Assistant
Youth Rise Texas Nonprofit
01.2019 - 02.2020
Executive Assistant & Project Manager
M.E.D.I.C.O. Nonprofit
04.2016 - 08.2018
Consular Officer
Consulate of Mexico, Secretary of Foreign Affairs
01.2015 - 07.2016
Bachelor of Business Administration - Management
The University of Texas Rio Grande Valley