Elan Silva
Long Beach,CA
Summary
Highly Motivated college student, Seeking employment. Bringing forth many years of customer service in high stress environments.
Versed In Taking care of clients needs, wants and Complaints.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Hot Topic
12.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Confectioner
Cold Stone Creamery
01.2022 - 01.2023
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Disciplined and dedicated to meeting high-quality standards.
Property Management Assistant
City Of LongBeach
01.2020 - 09.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Promptly responded to tenant complaints and concerns for over 3 properties.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Customer Service Cashier
Straw Hat Pizza
10.2017 - 05.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Cook
Wendy's
10.2018 - 02.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Worked in a fast paced high stress environment
Education
No Degree - Computer Science
Long Beach City College
Long Beach, CA11.2025
High School Diploma -
Millikan High School
Long Beach, CA10.2020
Skills
- Customer Needs Assessment
- Client Account Management
- Upselling
- Product Sales
- Problem-Solving
- Customer Service
- Client Service
Certification
- NAF Certification , 2018
Timeline
Sales Associate
Hot Topic
12.2022 - Current
Confectioner
Cold Stone Creamery
01.2022 - 01.2023
Property Management Assistant
City Of LongBeach
01.2020 - 09.2022
Cook
Wendy's
10.2018 - 02.2019
Customer Service Cashier
Straw Hat Pizza
10.2017 - 05.2019
No Degree - Computer Science
Long Beach City College
High School Diploma -
Millikan High School