Desired Job Title
911 Emergency Dispatcher/911 Call TakerLead Monitor TechnicianMail Processing ClerkWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Plaquemine, LA, US
Open to relocation: Yes
Open To Work
E'lana Ricard
Plaquemine,LA
Work Preference
Summary
Detail-oriented 911 Emergency Dispatcher with a proven ability to prioritize and manage emergency calls. Skilled in enhancing situational awareness and ensuring effective communication during crises.
Overview
6
6
years of professional experience
5
5
Certification
Work History
911 Emergency Dispatcher/911 Call Taker
Iberville Parish Council
Plaquemine, LA
11.2023 - Current
- Monitored emergency calls and dispatched appropriate responders to ensure timely assistance.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies.
- Operated telephone and radio equipment to receive requests and reports from medical dispatch and firefighting crews.
- Handled weather related issues during hurricane season etc.
- Efficiently conducted daily equipment checks.
Lead Monitor Technician
BrandSafway
Plaquemine, LA
11.2021 - 05.2023
- Operated and maintained telemetry equipment for accurate data transmission.
- Assisted in training new staff on monitoring protocols and equipment usage.
- Ensured compliance with safety standards and procedures during monitoring activities.
- Troubleshot monitor equipment issues, ensuring uninterrupted surveillance of equipment in the field.
- Monitored equipment failures and reported changes to operators promptly.
Mail Processing Clerk
United States Postal Service, USPS
Baton Rouge, LA
10.2019 - 11.2021
- Operated high-speed sorting machines to efficiently process incoming mail.
- Monitored mail flow and addressed operational issues to ensure timely delivery.
- Trained new staff on sorting procedures and safety protocols effectively.
- Conducted quality checks on sorted mail to maintain accuracy in processing.
Education
High School Diploma -
MSA West
Plaquemine05-2018
Skills
- Patience and tolerance
- Typing speed
- Geographical expertise
- Works Well Under Pressure
- Computer-based dispatch systems
- Situational awareness
Certification
- APCO
- FEMA
- Louisiana State Board of Ethics
- TWIC
- OSHA
Timeline
911 Emergency Dispatcher/911 Call Taker
Iberville Parish Council
11.2023 - Current
Lead Monitor Technician
BrandSafway
11.2021 - 05.2023
Mail Processing Clerk
United States Postal Service, USPS
10.2019 - 11.2021
High School Diploma -
MSA West