Elaundra Peaks
Washington,DC
Summary
Proven to enhance customer satisfaction and streamline operations, I excelled at Capitol Cardiology by leveraging exceptional customer service and time management skills. My ability to foster loyalty among patrons and efficiently manage high-volume tasks led to significant improvements in guest experience and operational efficiency, showcasing my commitment to results and team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Captiol Cardiology
03.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Bay Host
TopGolf
06.2021 - 11.2022
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Proactively identified opportunities for process improvements within daily operations, presenting suggestions to management for implementation.
- Developed strong relationships with regular patrons, fostering loyalty and repeat visits to the venue.
Education
No Degree - Certified Medical Assistant
Stepful
Online05.2023
No Degree - Nursing
Stevenson University
Stevenson, MDHigh School Diploma -
Kipp Dc College Preparatory Academy Pcs
Washington, DC06.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Problem-solving skills
- Team Collaboration
- Verbal and written communication
- Oral and writing communication
- Work Prioritization
Certification
- Certified Medical Assistant, National Healthcare Association - 2023
- Certified Medical Technician, Elite Medical Academy - 2024
Timeline
Front Desk Receptionist
Captiol Cardiology
03.2023 - 08.2023
Bay Host
TopGolf
06.2021 - 11.2022
No Degree - Certified Medical Assistant
Stepful
No Degree - Nursing
Stevenson University
High School Diploma -
Kipp Dc College Preparatory Academy Pcs