Elayna Busing
Grandville,MI
Summary
Results-driven sales and relationship management professional with over 3 years of experience in customer service, business development, and logistics coordination. Proven ability to build trust, manage high volumes of client communication, and deliver exceptional service. Recognized for top regional sales performance and strong relationship management with major clients including FedEx and Walmart. Seeking to leverage communication, organization, and client management skills in an Admissions Coordinator role.
Overview
4
4
years of professional experience
Work History
Carrier Sales Representative
Nolan Transportation Group
Grand Rapids, MI
08.2024 - Current
- Negotiate carrier rates and source qualified drivers for projects and spot freight lanes.
- Verify and onboard safe, reliable carriers through detailed compliance and verification processes.
- Coordinate communication between drivers, dispatchers, and internal teams to ensure efficient operations.
- Resolve conflicts and service issues quickly to maintain strong carrier relationships.
- Sourced 50+ drivers for major company projects after returning from maternity leave.
- Provided support 7 days a week to ensure continuous service for customer teams.
- Supported large-scale logistics operations serving major clients including FedEx and Walmart.
- Awarded Representative of the Month (October 2024) for highest service score.
Sales Representative
AT&T
Kentwood, MI
06.2022 - 10.2024
- Assisted customers in selecting optimal phone, internet, and TV plans based on individual needs.
- Provided exceptional customer service in a fast-paced retail environment.
- Managed new account setup, service upgrades, and issue resolution.
- Achieved top regional sales performer within the second month and maintained strong performance for multiple months.
- Built long-term relationships with customers through personalized service and product knowledge.
Business Development Representative
Nolan Transportation Group
Grand Rapids, MI
01.2024 - 08.2024
- Conducted 80+ outbound calls daily to prospective and former clients using Salesforce.
- Re-engaged dormant accounts and built new partnerships to grow company revenue.
- Successfully brought 12 new clients in a single month through relationship-focused outreach.
- Maintained detailed CRM records and ensured smooth onboarding of new accounts.
- Delivered consistent client communication and service throughout the sales cycle.
Education
Some College Coursework - undefined
Muskegon Community College
High School Diploma - undefined
Byron Center High School
05.2019
Skills
- Customer Service
- Relationship Building
- Admissions & Client Communication
- Microsoft Excel
- Salesforce CRM
- Cold Calling & Lead Generation
- Conflict Resolution
- Problem Solving
- Scheduling & Coordination
- Organization & Time Management
- Adaptability
- Professional Communication
Accomplishments
- Representative of the Month - Carrier Sales (2024-10-01)
Cover Letter
Dear Hiring Manager, I am excited to apply for the Admissions Coordinator position. With a strong background in customer service, relationship management, and high-volume client communication, I am confident in my ability to provide an excellent experience for prospective students while supporting the admissions team's goals. In my current role as a Carrier Sales Representative at Nolan Transportation Group, I coordinate complex logistics operations by communicating with drivers, dispatchers, and internal teams to ensure projects run smoothly. I am responsible for managing relationships, solving problems quickly, and maintaining organized communication across multiple stakeholders. My ability to stay responsive and detail-oriented helped me source over 50 drivers for major projects and earn Representative of the Month for achieving the highest service score. Previously, as a Business Development Representative, I conducted over 80 outbound calls daily and successfully brought in new clients by building trust and maintaining consistent communication. My time at AT&T further strengthened my customer service skills, where I became a top regional performer within my first two months by focusing on understanding customer needs and delivering tailored solutions. I am passionate about creating positive experiences for individuals and helping them navigate important decisions. I believe my communication skills, organization, and ability to build strong relationships would allow me to thrive in an Admissions Coordinator role while supporting students throughout their enrollment journey. Thank you for your time and consideration. I would welcome the opportunity to discuss how my background and skills could contribute to your admissions team. Sincerely, Elayna Busing
Timeline
Carrier Sales Representative
Nolan Transportation Group
08.2024 - Current
Business Development Representative
Nolan Transportation Group
01.2024 - 08.2024
Sales Representative
AT&T
06.2022 - 10.2024
Some College Coursework - undefined
Muskegon Community College
High School Diploma - undefined
Byron Center High School