ELBA ROSSALES
Las Vegas
Summary
Professional in food and beverage industry with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management.
Overview
14
14
years of professional experience
Work History
Food and Beverage Manager
Suncoast Hotel and Casino
07.2024 - Current
- Oversee daily operations of food and beverage outlets.
- Responsible for personnel matters as interviewing, hiring, scheduling, coaching and evaluating.
- Ensure that all company and regulatory policies and standards are consistently met.
- Create, monitor, and forecast daily and monthly departmental profit and loss reports.
- Monitor service abilities to ensure all executed guest service falls within established standards.
- Develop and maintain menu concepts. Develops restaurant design.
- Direct, motivate, and provide on-going support to both front of the house and back of the house managers.
- Investigate complaints relative to faulty cooking or quality of ingredients.
- Ability to make product and equipment purchasing decisions that benefit the hotel.
- Interact with Warehouse Operations and Purchasing Director.
- Initiate projects to improve productivity or efficiency for front or back of house staff.
Multi-Unit Concept Manager
AREAS USA
02.2018 - 06.2024
- Managed daily operations of high-volume restaurant & retail store, generating $15 million in annual revenue.
- Coordinate daily guest service operations and how guest satisfaction could be improved
- Track progress of weekly, monthly, quarterly, and annual objectives
- Evaluate employee performance and identify hiring and training needs
- Monitor operations and costs, budgets, and resources
- Implement and research for new products to update the store's merchandise.
- Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
- Trained and coached managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
Supervisor
DELAWARE NORTH COMPANY
05.2016 - 02.2018
- Assigned posts and designated duties
- Provided excellent customer service in a prompt and courteous manner.
- Knowledge of inventory and ordering procedures of products
- Utilized computers to track orders, manage inventory, and process payments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Planned and managed resources to consistently meet production, quality, and cost goals.
Store Manager
WHICHWICH SUPERIOR SANDWICHES
04.2013 - 03.2016
- Managed all food service employees throughout the shift
- Maintained labor percentages and product usage throughout shifts to maximize profitability
- Provided excellent customer service
- Developed repeat business by establishing lasting relationships with guests.
Assistant Manager
MCDONALDS
07.2011 - 04.2013
- Supervise team members in order to ensure quality of service
- Supervise kitchen activities to ensure quality of food
- Hire, train and schedule the activities of food service personnel
- Investigate and resolve complaints akin to food service and quality.
Education
High School -
Central City Value High School
Los Angeles, CA06.2011
Skills
- Project Planning
- Brand Management
- Problem Resolution
- Goal Setting
- Decision-Making
- Operations Management
- Customer Relationship Management
- Safe food handling
- Team leadership
- Recruitment
Timeline
Food and Beverage Manager
Suncoast Hotel and Casino
07.2024 - Current
Multi-Unit Concept Manager
AREAS USA
02.2018 - 06.2024
Supervisor
DELAWARE NORTH COMPANY
05.2016 - 02.2018
Store Manager
WHICHWICH SUPERIOR SANDWICHES
04.2013 - 03.2016
Assistant Manager
MCDONALDS
07.2011 - 04.2013
High School -
Central City Value High School
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