Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Eldana Derese

Lorton,Virginia

Summary

Diligent and responsible assistant manager with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Panda Express Restaurant Group
09.2021 - Current
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Made change and issued receipts or tickets to customers for each transaction.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Identified issues, analyzed information and provided solutions to problems

Education

Associate of Science - Biology

Northern Virginia Community College
Annandale, VA
05-2021

Bachelor of Science - Biology

Virginia Commonwealth University
Richmond, VA
Current

Skills

  • Order taking
  • Cash drawer management
  • Refund handling
  • Cash Handling
  • Customer Relations
  • Cleaning and sanitizing
  • Greet Guests
  • Avid Pro Tools
  • Cost Control
  • Health and Safety Regulations
  • Sales Activities
  • Corporate Social Responsibility
  • Staff Development

Certification

Servsafe

Timeline

Assistant Manager

Panda Express Restaurant Group
09.2021 - Current

Associate of Science - Biology

Northern Virginia Community College

Bachelor of Science - Biology

Virginia Commonwealth University
Eldana Derese