Nikiyah Elder
East Orange,NJ
Summary
Professional with over 15 years of experience in the field of patient access, insurance verification, and clerical support. Technology savvy, driven, and motivated, I strive to provide exemplary customer service and a pleasant patient experience for organizations. Focused and committed with the ability to multitask and work in a fast-paced environment. Seeking a position where I can support clients and colleagues through critical situations with the utmost professionalism.
Overview
11
11
years of professional experience
Work History
Advanced Medical Support Assistant
US Department of Veterans Affairs
East Orange, NJ
03.2023 - Current
- Coordinates with the Chief of Neurology and clinical care team to review clinic utilization and wait time time management.
- Maintains effective and efficient communication with the patient, interdisciplinary and management teams, outside VA medical centers and other government agencies.
- Collect, scan and update health insurance information, promote Veteran registration and utilization of VET patient portal.
- Trained newly boarded MSA's on correct clinic operations and serve as a preceptor for 7 neurology outpatient clinics.
- Daily review of active/pending consults, encounters, electronic wait list, recall list and MHV secure messaging communications for accuracy and disposition.
Unit Associate I
Morristown Medical Center
Morristown, NJ
04.2022 - 02.2024
- Maintain inventory levels for the unit, answer the phone and route calls, support nurses and physicians with administrative tasks; sort and distribute prenatal records; schedule operating room cases and inductions.
- Maintain logs of arrivals and discharges on labor and delivery and antepartum during evening shift rounds, respond to patient assistance request via JERON system intercoms.
- Pre-registrations received from OB/GYN practices with hospital privileges logged into Epic System, charts prepared, delivery check-ins completed, and intake registration of patients for labor evaluations.
Surgical Scheduler Coordinator/PSR
Axia Women's Health
West Orange, NJ
10.2020 - 03.2023
- Obtain prior authorization if necessary, schedule patient medical clearance appointments prior to elective surgery, and verify insurance through Navinet or by phone.
- Practice liaison for Cooperman Barnabas Pre-Transplant for scheduling of pre-transplant evaluations, submission of HCFA claims forms for completed examination.
- Run credit card batches and balance deposits on a daily basis, compile daily and end-of-day deposits using the InstaMed and eClinicalWorks systems.
- Collect information, verify insurance and collect co-payments during the check-in process.
Emergency Department Registrar
Morristown Medical Center
Morristown, NJ
12.2014 - 09.2022
- Patient registration conducted via ambulance bay and triage desk using procedures set by the charge nurse for proper arrival and banding for zone assignment.
- Registration of full and partial trauma transfers via ground and air transport.
- Identified and collected co-pays on pending discharges after EMTALA medical screening has been completed.
- Submitted uninsured patient accounts to Patient Financial Services Representatives for proper funding referrals i.e.: Charity Care, 501 R Financial Assistance Programs and completion of NJ Family Care certification 2015-2019
Patient Service Representative
Summit Medical Group
West Orange, NJ
11.2018 - 10.2020
- Performed scheduling functions for (4) Endocrinologists and (1) Nutritionist, ranging from new patient visits, follow-up appointments, ultrasounds, biopsies and DEXA scans.
- Arranged monthly in-office meetings with pharmaceutical representatives to distribute sample medications, provide diabetes education, and counsel patients on nutrition and weight loss.
- Provided daily resolution for clinical buckets, including prescription refills, pre-authorizations, lab requisitions, and imaging orders.
- Assisted in the collection of copayments at the point of service, processed sliding scale fees for self-pay and uninsured patients.
Patient Access Representative
City of Newark/ Department of Health
Newark, NJ
10.2012 - 04.2015
- Registration of 50-60 daily scheduled or walk-in patients for (4) Primary Care Physicians, (1) Specialty Physician, (3) Advanced Nurse Practitioners and (4) Social Work Case Managers.
- Initialized and managed patient electronic medical records for onsite and remote clients located at Essex County Corrections Facility (Ryan White Division) and New Community Solutions.
- Participated in Mobile Outreach program providing free HIV testing and blood pressure screenings to walk up patients.
- Course completion of NJ Family Care 2013-2015
Education
High School Diploma -
Cassadaga Job Corps
Cassadaga, NY06.2000
Skills
- Calendar and Appointment Management
- HIPAA Compliance
- Medical Records Verification
- Referral Verification
- Prescription Refills
- Patient Referral
- Patient Health Information Access
- Epic Systems
- Insurance Authorizations
- Microsoft Office Skills
- Insurance Eligibility Verification
Timeline
Advanced Medical Support Assistant
US Department of Veterans Affairs
03.2023 - Current
Unit Associate I
Morristown Medical Center
04.2022 - 02.2024
Surgical Scheduler Coordinator/PSR
Axia Women's Health
10.2020 - 03.2023
Patient Service Representative
Summit Medical Group
11.2018 - 10.2020
Emergency Department Registrar
Morristown Medical Center
12.2014 - 09.2022
Patient Access Representative
City of Newark/ Department of Health
10.2012 - 04.2015
High School Diploma -
Cassadaga Job Corps
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