Tricia Gilman
Milaca
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking advanced opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant
VA Medical Center
02.2023 - Current
- Provided backup support to office staff by completing insurance updates, filing tasks, answering phones and scheduling appointments.
- Working closely with providers and nursing staff , to bring the best care to our veterans.
- Used Vista, Gui, CTM and CPRS to maintain and record patient data and generate reports.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Built positive rapport with patients to make patients feel comfortable.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Used Vista, CPRS, and GUI to compile and record medical charts, reports and correspondence.
- Mailed patient appointment letters.
- Verified and updated clinical records.
- Maintained and obtained medical records.
- Called and faxed pharmacies to submit prescriptions and refills.
- Worked closely in Specialty Medicine and Clinic, including Neurology, Nephrology, Rheumatology and Cardiology.
- Taking the time to make sure our Veterans are getting the information they need for their appointments and that the veteran and family are feeling comfortable with the information we are relaying.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Taking our calls in a timely manner and making sure that each task is completed.
- Completing our daily tasks and submitting the correct emails back to the supervisors for completion.
- Continue to build positive rapport with team members, so each individual feels valued and appreciated.
Administration/Speciality Scheduling Asst. - FT
CentraCare Health System- Coborn Cancer Center
05.2020 - 02.2023
- Fulltime
- Set and confirmed Radiation Oncology patient appointments.
- Work independently with referral department to make sure that we have all appropriate documentation/imaging to get patients scheduled.
- Developed effective scheduling processes to achieve production objectives.
- Followed prescribed list of questions and provided appropriate responses to get and give information during correspondence with patients.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Managed and responded to patient grievances and complaints per procedural guidelines.
- Provided reminder calls to clients prior to scheduled visits.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Completed timely changes and updates to schedules in central scheduling system.
- Followed prescribed list of questions and provided appropriate responses to get and give information to patients, insurance companies, other facilities.
- Transcribed recorded messages or practitioners' diagnoses into patients' medical records.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Managed scheduling of procedures, appointments for patients.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Verified documents and associated records to catch and resolve discrepancies.
- Developed productive working relationships with numerous insurance company representatives.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Appointment Scheduler - FT
CentraCare Health System - CentraCare Connect
10.2019 - 05.2020
- Fulltime
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Took information from potential customers to assess needs.
- Kept detailed call log to document answered and unanswered calls.
- Built strong relationships with prospective patients to win trust and book appointments.
- Used chat platform to answer questions and set appointments.
- Managed more than 150 incoming calls per day.
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
Nursing Assistant - FT
St. Cloud Hospital - Emergency Trauma Center
08.2018 - 10.2019
- Fulltime
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Triaged patients upon arrival.
- Transport patients to inpatient units.
- Strep tests and influenza testing.
- Observation in behavioral health unit.
- Charting in Epic.
Receptionist/Customer Service Representative - FT
Crystal Cabinet Works Inc.
10.2014 - 08.2018
- Fulltime
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Completed thorough opening, and closing to maintain operational standards each day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Some College (No Degree) - Medical Administration - Attended 2010 Until 2011
Minnesota School of Business
Elk River, MNHigh School Diploma -
Princeton High School
Princeton, MN06.1995
Skills
- Calendar coordination
- Customer engagement and support
- Administrative duties
- Staffing assignments
- Time management skills
- Collection of payment, gathering insurance information
- Phone inquiries
- Maintenance of Medical Records
- File Management
- Telephone Etiquette
- Attention to Detail
- Appointment Scheduling
Timeline
Advanced Medical Support Assistant
VA Medical Center
02.2023 - Current
Administration/Speciality Scheduling Asst. - FT
CentraCare Health System- Coborn Cancer Center
05.2020 - 02.2023
Appointment Scheduler - FT
CentraCare Health System - CentraCare Connect
10.2019 - 05.2020
Nursing Assistant - FT
St. Cloud Hospital - Emergency Trauma Center
08.2018 - 10.2019
Receptionist/Customer Service Representative - FT
Crystal Cabinet Works Inc.
10.2014 - 08.2018
Some College (No Degree) - Medical Administration - Attended 2010 Until 2011
Minnesota School of Business
High School Diploma -
Princeton High School
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