Eldra Cooper
Midland
Summary
Regional manager specializing in operations management and budget oversight. Demonstrated success in team leadership and conflict resolution, resulting in increased revenue through targeted training programs. Expertise in optimizing processes and enhancing team performance to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Regional Manager
Goodwill West-Texas
Abilene
08.2019 - Current
- Managed recruitment, training, and performance evaluations for regional teams.
- Oversaw daily operations across multiple locations to ensure effective service delivery.
- Developed annual budgets for each district to align financial objectives with regional goals.
- Implemented training programs to enhance team skills and operational efficiency.
- Facilitated meetings with department heads to align strategies with organizational objectives.
- Analyzed sales data for informed inventory management and resource allocation.
- Cultivated relationships with key customers to drive revenue growth and engagement.
- Resolved conflicts between customers and employees while maintaining a professional environment.
Operations Manager
Office Depot Inc
Midland
12.2018 - 08.2019
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Managed inventory levels, coordinating stock replenishment to reduce waste and enhance availability.
- Supervised employees’ day-to-day workflow, maximizing productivity and maintaining quality standards.
- Implemented process improvements that enhanced team efficiency and streamlined workflow.
- Managed inventory levels, coordinating stock replenishment to minimize costs.
- Developed training materials and mentored staff on operational procedures to enhance performance.
- Facilitated team meetings to discuss challenges and share effective solutions.
- Collaborated with cross-functional teams to optimize supply chain activities and improve delivery timelines.
Assistant Store Manager
Wal-Mart
Big Spring
07.2015 - 03.2018
- Managed day-to-day operations, including inventory management and staff scheduling.
- Supervised daily operations to ensure compliance with company policies.
- Trained and mentored new staff on store procedures and customer service.
- Implemented promotional displays that increased product visibility and drove sales.
- Monitored sales performance to identify process improvement opportunities.
- Collaborated with department managers to achieve store goals and objectives.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Developed strategies that enhanced store profitability through financial analysis.
Key Holder Supervisor
Toys R Us
Midland
01.2012 - 07.2015
- Supervised daily store operations and staff activities to optimize performance.
- Coached staff on performance strategies, enhancing customer relations.
- Trained and mentored new employees in customer service standards and upselling techniques.
- Developed extensive product knowledge, driving revenue growth and expanding customer base.
- Implemented visual merchandising strategies, elevating in-store product presentation.
- Managed inventory levels and executed stock replenishment processes efficiently.
- Facilitated client relationships, boosting customer retention and loyalty.
- Analyzed weekly sales reports to identify trends and inform improvement strategies.
Store Manager
Toys R Us Express
Odessa
12.2010 - 01.2012
- Managed daily operations to enhance store functionality and ensure compliance with safety regulations.
- Oversaw inventory management through audits and cycle counts, reducing potential loss.
- Implemented efficient systems for tracking stock movement and managing inventory levels.
- Coordinated with suppliers to maintain optimal assortment and product quality.
- Developed promotional displays to enhance product visibility and attract customers.
- Trained and mentored staff on customer service standards and sales techniques.
- Conducted staff evaluations to support team development and performance improvement.
- Prepared monthly sales reports, analyzing figures to identify productivity trends and inform strategy adjustments.
Education
High School Diploma -
Permian High School
Odessa, TX05-2001
Some College (No Degree) - General Studies
University of Northern Virginia
VASkills
- Operations management
- Budget management
- Financial oversight
- Cost reduction
- Revenue generation
- Sales expertise
- Personnel development
- Change management
- Market positioning
- Strategic planning
- Project management
- Supply chain optimization
- Conflict resolution
- Order fulfillment
- Performance management
- Team leadership
- Staff management
- Information analysis
- Employee training
- Human resources management
- Vendor management
- Customer relationship management
- Document flow coordination
- Policy implementation and enforcement
- Financial planning and oversight
- Profit maximization
- Data analysis and reporting
- Business recordkeeping and development
- Systems expertise
- Goals and performance tracking
- Operational oversight and improvement
Accomplishments
Top Region 2022-2024
Timeline
Regional Manager
Goodwill West-Texas
08.2019 - Current
Operations Manager
Office Depot Inc
12.2018 - 08.2019
Assistant Store Manager
Wal-Mart
07.2015 - 03.2018
Key Holder Supervisor
Toys R Us
01.2012 - 07.2015
Store Manager
Toys R Us Express
12.2010 - 01.2012
High School Diploma -
Permian High School
Some College (No Degree) - General Studies
University of Northern Virginia